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From implementation to design: tailoring and the emergence of systematization in CSCW
Abstract
In this paper, we look at how people working in a governmental labor inspection agency tailor their shared PC environment. Starting with standard off-the-shelf software, the tailors adapt that software to the particular workplace in which they are embedded, at the same time that they modify and extend the practices of that workplace. Over time, their adaptations and the tailoring processes themselves become structured and systematized within the organization. This tendency toward systematization is in part a response to the requirement that the results of tailoring be sharable across groups of users. Our study focuses on several dimensions of the work of tailoring: construction, organizational change, learning, and politics. We draw two kinds of lessons for system development: how better to support the work of tailors, and how system developers can learn from and cooperate with tailors.
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Cited by
The Ethnography of Infrastructure
STAR, S. L. (1999) · American Behavioral Scientist · doi:10.1177/00027649921955326 · Cited by 4,486
Steps toward an ecology of infrastructure: Design and access for large information spaces
Star, S. L., & Ruhleder, K. (1996) · Information Systems Research · doi:10.1287/isre.7.1.111 · Cited by 3,238
Shaping Electronic Communication: The Metastructuring of Technology in the Context of Use
Orlikowski, W. J., Yates, J., Okamura, K., & Fujimoto, M. (1995) · Organization Science · doi:10.1287/orsc.6.4.423 · Cited by 699
The state of the art in end-user software engineering
Ko, A. J., Abraham, R., Beckwith, L., Blackwell, A., Burnett, M., Erwig, M., Scaffidi, C., Lawrance, J., Lieberman, H., Myers, B., et al. (2011) · ACM Computing Surveys · doi:10.1145/1922649.1922658 · Cited by 633
The Appropriation of Interactive Technologies: Some Lessons from Placeless Documents
Dourish, P. (2003) · Computer Supported Cooperative Work (CSCW) · doi:10.1023/a:1026149119426 · Cited by 548
Metadata
- Authors
- Trigg, R. H., & Bødker, S.
- Venue
- Proceedings of the 1994 ACM conference on Computer supported cooperative work - CSCW '94
- Publisher
- ACM Press
- Published
- 1994
- Pages
- 45-54
- OpenAlex
- W2027261940
- Cited by
- 169
- References
- 0
- FWCI
- 21.58
- Type
- conference paper
- Language
- en
- Open access
- closed
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- Trigg, R. H., & Bødker, S. (1994). From implementation to design: tailoring and the emergence of systematization in CSCW. Proceedings of the 1994 ACM conference on Computer supported cooperative work - CSCW '94. https://doi.org/10.1145/192844.192869
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