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How to Open an Interaction Between Robot and Museum Visitor?: Strategies to Establish a Focused Encounter in HRI
Abstract
On the basis of a video corpus of human-robot-interaction in a museum guide scenario, we address the challenge how a robot could determine the appropriate moment of opening an interaction with a visitor. Considering such "openings" as a stepwise coordinated process, we used a wizard-of-oz setup to investigate the wizard's timely decisions about when to look at the visitor resp. to verbally greet him/her (during early stages called "pre-beginnings"). Analysis is based on both robot internal and external data and combines qualitative sequential case analysis and quantification. Analysis reveals features for classification of two visitors types and corresponding opening strategies.
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In HRI, participants accomplish openings with gaze playing an important role, similar to openings in human interaction.
“In HRI, participants accomplish openings with gaze playing an important role, similar to openings in human interaction (Gehle et al. 2017; Pitsch et al. 2009).”
From AI in situated action: a scoping review of ethnomethodological and conversation analytic studies (2025) · cites this paper as Gehle et al. 2017
The papers concerning openings mostly address how a robot can get the user's attention in the first place, providing findings and suggestions as to what makes certain practices work.
“Conversely, the papers concerning openings mostly address how a robot can get the user's attention in the first place, providing findings and suggestions as to what makes certain practices work (e.g., Gehle et al. 2017; Iwasaki et al. 2019; Pitsch et al. 2009; Sahin et al. 2017).”
From AI in situated action: a scoping review of ethnomethodological and conversation analytic studies (2025) · cites this paper as Gehle et al. 2017
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Research works printed but not linked: 27
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- R. Gehle , K. Pitsch , T. Dankert , S. Wrede, Trouble-based group dynamics in real-world HRI - Reactions on unexpected next moves of a museum guide robot . 24th International Symposium on Robot and Human Interactive Communication (Ro-MAN 2015 ), Kobe, Japan , pp. 407 -- 412 R. Gehle, K. Pitsch, T. Dankert, S. Wrede, Trouble-based group dynamics in real-world HRI - Reactions on unexpected next moves of a museum guide robot. 24th International Symposium on Robot and Human Interactive Communication (Ro-MAN 2015), Kobe, Japan, pp. 407--412
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- K. Pitsch , K. S. Lohan , K. Rohlfing , J. Saunders , C. L. Nehaniv , B. Wrede, Better be reactive at the beginning. Implications of the first seconds of an encounter for the tutoring style in human-robot- interaction . 21th International Symposium on Robot and Human Interactive Communication (Ro-MAN 2012 ), Paris, France , pp. 974 - 981 . K. Pitsch, K. S. Lohan, K. Rohlfing, J. Saunders, C. L. Nehaniv, B. Wrede, Better be reactive at the beginning. Implications of the first seconds of an encounter for the tutoring style in human-robot- interaction. 21th International Symposium on Robot and Human Interactive Communication (Ro-MAN 2012), Paris, France, pp. 974 - 981.
- K. Pitsch , R. Gehle , S. Wrede , Addressing multiple participants. A museum guide robot's gaze shapes visitor participation , ICSR 2013 , Bristol, UK, 587--588. K. Pitsch, R. Gehle, S. Wrede, Addressing multiple participants. A museum guide robot's gaze shapes visitor participation, ICSR 2013, Bristol, UK, 587--588.
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AI in situated action: a scoping review of ethnomethodological and conversation analytic studies
Mlynář, J., de Rijk, L., Liesenfeld, A., Stommel, W., & Albert, S. (2025) · AI & SOCIETY · doi:10.1007/s00146-024-01919-x · Cited by 18
“Conversely, the papers concerning openings mostly address how a robot can get the user’s attention in the first place, providing findings and suggestions as to what makes certain practices work (e.g., Gehle et al. 2017; Iwasaki et al. 2019; Pitsch et al. 2009; Sahin et al. 2017).”
Influential
Metadata
- Authors
- Gehle, R., Pitsch, K., Dankert, T., & Wrede, S.
- Affiliations
- University of Duisburg-Essen (DE)
- Bielefeld University (DE)
- Venue
- Proceedings of the 2017 ACM/IEEE International Conference on Human-Robot Interaction
- Publisher
- ACM
- Published
- 2017-03-06
- Pages
- 187-195
- OpenAlex
- W2593446260
- Cited by
- 54
- References
- 0
- Citations by year
- 2026: 6 · 2025: 5 · 2024: 7 · 2023: 9 · 2022: 5 · 2021: 6 · 2020: 4 · 2019: 6 · 2018: 4 · 2017: 2
- FWCI
- 7.09
- Type
- conference paper
- Language
- en
- Open access
- closed
- Locations
- ACM/IEEE International Conference on Human-Robot Interaction (HRI) (publishedVersion)
- PUB – Publications at Bielefeld University (Bielefeld University) (submittedVersion)
- Publikationen an der Universität Bielefeld (Universität Bielefeld) (submittedVersion)
- Funders
- CITEC (EXC 277) Bielefeld University
- CorLab Bielefeld University
- Volkswagen Foundation
- Topics
- Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
- Physical Sciences › Computer Science › Artificial Intelligence › Speech and dialogue systems
- Social Sciences › Business, Management and Accounting › Marketing › AI in Service Interactions
- Keywords
- human-robot interaction, museum visitors, interaction initiation, opening strategy, visitor types, Wizard of Oz, video corpus
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