Differences that matter: in-clinic communication challenges
Abstract
We provide an integrated view of patients' and clinicians' perspectives on the communication challenges faced when patients present their medical issues to the clinicians. By combining the results of a literature review from both the HCI and medical literature with the results of clinician interviews explicitly about in-clinic communication issues, we are able to offer a more complete picture of these crucial in-clinic communication challenges. We discuss similarities and subtle but important differences between patients' and clinicians' perspectives. While patients and clinicians are often talking about the same issue, we found that they differ considerably in opinion and attitude. Drawing upon these subtle yet significant differences and ideas raised by the interviewed clinicians, we offer research suggestions for the design of future in-clinic communication tools.
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Previous studies have emphasized the importance of designing technologies or visualizations that provide patients and providers with alternative ways to interpret data.
“Previous studies have also emphasized the importance of designing technologies or visualizations that provide patients and providers with alternative ways to interpret data [52].”
From A Data Visualization Tool for Patients and Healthcare Providers to Communicate during Inpatient Stroke Rehabilitation (2024) · cites this paper as [52]
Cites
The Patient–Provider Relationship in Chronic Pain Care: Providers' Perspectives
Matthias, M. S., Parpart, A. L., Nyland, K. A., Huffman, M. A., Stubbs, D. L., Sargent, C., & Bair, M. J. (2010) · Pain Medicine · doi:10.1111/j.1526-4637.2010.00980.x · Cited by 298 · see citing works
Enhancing Doctor-Patient Communication Using Email: A Pilot Study
Leong, S. L., Gingrich, D., Lewis, P. R., Mauger, D. T., & George, J. H. (2005) · The Journal of the American Board of Family Medicine · doi:10.3122/jabfm.18.3.180 · Cited by 173 · see citing works
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Seo, W., Buyuktur, A. G., Verma, S., Kim, H., Choi, S. W., Sedig, L., & Park, S. Y. (2021) · Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3411764.3445120 · Cited by 18 · see citing works
Ramesh, S. H., Ouskine, A., Khorasani, E., Ebrahimipour, M., Finestone, H., Chan, A. D. C., & Rajabiyazdi, F. (2024) · Graphics Interface · doi:10.1145/3670947.3670978 · Cited by 7 · see citing works
Self-citation
- Authors
- Rajabiyazdi, F., Perin, C., Vermeulen, J., MacLeod, H., Gromala, D., & Carpendale, S.
- Affiliations
- University of Calgary (CA)
- University of Calgary, Canada and University of London, UK
- Indiana University (US)
- Simon Fraser University (CA)
- Venue
- Proceedings of the 11th EAI International Conference on Pervasive Computing Technologies for Healthcare
- Publisher
- ACM
- Published
- 2017-05-23
- Pages
- 251-260
- ISSN
- 2153-1633 (ISSN-L)
- OpenAlex
- W2782570848
- Cited by
- 14
- References
- 2
- Citations by year
- 2026: 1 · 2025: 2 · 2024: 3 · 2023: 1 · 2021: 2 · 2020: 2 · 2019: 2 · 2018: 1
- FWCI
- 9.37
- Type
- conference paper
- Language
- en
- Open access
- closed
- Locations
- International Conference on Pervasive Computing Technologies for Healthcare (publishedVersion)
- Topics
- Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Health Sciences › Health Professions › General Health Professions › Health Literacy and Information Accessibility
- Keywords
- patient-clinician communication, communication difficulties, patient perspectives, clinician perspectives, human-computer interaction in healthcare, patient-provider interaction
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