The DOI matches its Crossref record; 25 of the 27 references it cites were found in a registry or an index.
Understanding Chatbot-mediated Task Management
Open accessAbstract
Effective task management is essential to successful team collaboration. While the past decade has seen considerable innovation in systems that track and manage group tasks, these innovations have typically been outside of the principal communication channels: email, instant messenger, and group chat. Teams formulate, discuss, refine, assign, and track the progress of their collaborative tasks over electronic communication channels, yet they must leave these channels to update their task-tracking tools, creating a source of friction and inefficiency. To address this problem, we explore how bots might be used to mediate task management for individuals and teams. We deploy a prototype bot to eight different teams of information workers to help them create, assign, and keep track of tasks, all within their main communication channel. We derived seven insights for the design of future bots for coordinating work.
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“chatbots for collaboration have been developed and implemented in a range of contexts and for various purposes, for example, to support group processes in education [43], at work [11] and organizational settings [104], as well as in gaming communities [96].”
From Future directions for chatbot research: An interdisciplinary research agenda (2021) · cites this paper as [104]
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Metadata
- Authors
- Toxtli, C., Monroy-Hernández, A., & Cranshaw, J.
- Affiliations
- West Virginia University (US)
- Microsoft Research, Redmond, WA, USA
- Microsoft (United States) (US)
- Venue
- Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems
- Publisher
- ACM
- Published
- 2018-04-19
- Pages
- 1-6
- OpenAlex
- W2787096751
- Cited by
- 127
- References
- 27
- Citations by year
- 2026: 7 · 2025: 12 · 2024: 17 · 2023: 13 · 2022: 23 · 2021: 19 · 2020: 21 · 2019: 11 · 2018: 4
- FWCI
- 33.19
- Type
- conference paper
- Language
- en
- Open access
- green
- arxiv.org
- Locations
- CHI Conference on Human Factors in Computing Systems (publishedVersion)
- arXiv (Cornell University) (submittedVersion)
- arXiv (Cornell University) (public-domain)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Personal Information Management and User Behavior
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Social Sciences › Business, Management and Accounting › Marketing › AI in Service Interactions
- Keywords
- chatbots, task management, team collaboration, instant messaging, group chat, task allocation, task monitoring, information professionals, work coordination
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