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pretty close to a must-have": Balancing usability desire and security concern in biometric adoption
Open accessAbstract
We report on a qualitative inquiry among security-expert and non-expert mobile device users about the adoption of biometric authentication using semi-structured interviews(n=38, 19/19 expert/non-expert). Security experts more readily adopted biometrics than non-experts but also harbored greater distrust towards its use for sensitive transactions,feared biometric signature compromise, and in some cases distrusted newer facial recognition methods. Both groups harbored misconceptions, such as misunderstanding of the functional role of biometrics in authentication, and were about equally likely to have stopped using biometrics due to usability. Implications include the need for tailored training for security-informed advocates, better design for device sharing and co-registration, and consideration for usability needs in work environments. Refinement of these features would remove perceived obstacles to ubiquitous computing among the growing population of mobile technology users sensitized to security risk.
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This finding contrasts with recent results about usability of biometrics, where experts more readily adopted new technology than non-experts.
“This is in contrast to recent results about usability of biometrics [68], where experts more readily adopted new technology than non-experts.”
From Is FIDO2 the Kingslayer of User Authentication? A Comparative Usability Study of FIDO2 Passwordless Authentication (2020) · cites this paper as [68]
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Ghorbani Lyastani, S., Schilling, M., Neumayr, M., Backes, M., & Bugiel, S. (2020) · 2020 IEEE Symposium on Security and Privacy (SP) · doi:10.1109/sp40000.2020.00047 · Cited by 128
Metadata
- Authors
- Wolf, F., Kuber, R., & Aviv, A. J.
- Affiliations
- University of Maryland, Baltimore County (US)
- United States Naval Academy (US)
- Venue
- Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems
- Publisher
- ACM
- Published
- 2019-05-02
- Pages
- 1-12
- OpenAlex
- W2940467042
- Cited by
- 16
- References
- 0
- Citations by year
- 2026: 2 · 2024: 1 · 2023: 3 · 2022: 2 · 2021: 3 · 2020: 3 · 2019: 2
- FWCI
- 1.99
- Type
- conference paper
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- CHI Conference on Human Factors in Computing Systems (publishedVersion)
- Maryland Shared Open Access Repository (USMAI Consortium) (submittedVersion)
- Digital Repository at the University of Maryland (University of Maryland College Park)
- Funders
- Office of Naval Research (N000141512776)
- Topics
- Physical Sciences › Computer Science › Information Systems › User Authentication and Security Systems
- Physical Sciences › Computer Science › Signal Processing › Biometric Identification and Security
- Social Sciences › Sociology and Political Science › Privacy, Security, and Data Protection
- Keywords
- biometric authentication, mobile devices, user adoption, security experts, face recognition, usability, device sharing, co-registration, ubiquitous computing, security training
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