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Cited by 31Social Robot Interaction and HRIInnovative Human-Technology InteractionAI in Service Interactions

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Long-Term Value of Social Robots through the Eyes of Expert Users

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Dereshev, Dmitry, Kirk, David, Matsumura, Kohei, Maeda, Toshiyuki·2019·Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems
DOI 10.1145/3290605.3300896
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Abstract

Socially-enabled digital technologies have attracted academic interest for decades, with recent commercial examples of Siri and Alexa, capturing public attention. However, despite ubiquitous visions of a robotic future, very few fully-fledged social robots are currently available to consumers. To improve their designs, studies of their long-term use are particularly valuable, but are currently unavailable. To address this gap, we report on interviews with four long-term users of Pepper - a social robot introduced in 2014. Our thematic analysis elicited insights across three kinds of value Pepper brought to its users: utilitarian functionality; the community that formed around Pepper; and a personal value of affection. We focus on two contributions those values bring to social robot design: social robots as social proxies, alleviating disabilities or acting akin to social media profiles; and robot nurturing as a design construct, going beyond purely utilitarian or hedonistic perspectives on robots.

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Metadata

Authors
Dereshev, D., Kirk, D., Matsumura, K., & Maeda, T.
Affiliations
  • Northumbria University (GB)
  • Ritsumeikan University (JP)
  • Hannan University (JP)
ORCID
Venue
Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems
Publisher
ACM
Published
2019-05-02
Pages
1-12
DOI
10.1145/3290605.3300896
OpenAlex
W2941395183
Cited by
31
References
6
Citations by year
2026: 4 · 2025: 5 · 2024: 9 · 2023: 3 · 2022: 5 · 2021: 3 · 2020: 2
FWCI
4.13
Type
conference paper
Language
en
Open access
Licence
Locations
  • CHI Conference on Human Factors in Computing Systems (publishedVersion)
  • Research Explorer (The University of Manchester) (publishedVersion)
  • Northumbria Research Link (Northumbria University) (submittedVersion, public-domain)
Topics
  • Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
  • Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
  • Social Sciences › Business, Management and Accounting › Marketing › AI in Service Interactions
Keywords
social robots, Pepper robot, user value, online communities, disability services, social media accounts

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CoChat. (2026). Citation check: Long-Term Value of Social Robots through the Eyes of Expert Users. https://app.cochat.ai/papers/10.1145/3290605.3300896
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Dereshev, D., Kirk, D., Matsumura, K., & Maeda, T. (2019). Long-Term Value of Social Robots through the Eyes of Expert Users. Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems. https://doi.org/10.1145/3290605.3300896