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Explaining models: an empirical study of how explanations impact fairness judgment
Open accessAbstract
Ensuring fairness of machine learning systems is a human-in-the-loop process. It relies on developers, users, and the general public to identify fairness problems and make improvements. To facilitate the process we need effective, unbiased, and user-friendly explanations that people can confidently rely on. Towards that end, we conducted an empirical study with four types of programmatically generated explanations to understand how they impact people's fairness judgments of ML systems. With an experiment involving more than 160 Mechanical Turk workers, we show that: 1) Certain explanations are considered inherently less fair, while others can enhance people's confidence in the fairness of the algorithm; 2) Different fairness problems-such as model-wide fairness issues versus case-specific fairness discrepancies-may be more effectively exposed through different styles of explanation; 3) Individual differences, including prior positions and judgment criteria of algorithmic fairness, impact how people react to different styles of explanation. We conclude with a discussion on providing personalized and adaptive explanations to support fairness judgments of ML systems.
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“They found that local explanations, by highlighting unfair features used for individual predictions, appear to be more alarming than global explanations when used to explain an unfair model's decisions, and thus more effective in calibrating people's fairness judgment of ML models.”
From Effect of confidence and explanation on accuracy and trust calibration in AI-assisted decision making (2020) · cites this paper as [8]
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“Tasks that involve inherent uncertainty are often those where humans tend to rely on AI systems for advice, such as loan approval [27, 34, 124], recidivism prediction [31, 47, 86], house price estimation [2, 13, 25], and student admission [13, 24].”
From Dealing with Uncertainty: Understanding the Impact of Prognostic Versus Diagnostic Tasks on Trust and Reliance in Human-AI Decision Making (2024) · cites this paper as [31]
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“However, this growing body of research is criticized for łapproaching this [XAI] challenge in a vacuum considering only the computational problemsž [27] without the quintessential understanding of how people perceive and use the explanations.”
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“We will discuss the core topics in the current XAI research field [3, 6], including different types of explanation, desiderata of explainability, and recent trends in the HCI field regarding user interaction and usability of AI explanations (e.g., [1, 4]).”
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“Vice versa, normative or deductive explanations can stimulate assimilation of social “norms” (Cai et al., 2019; Dodge et al., 2019, March), with a feeling of rightness in relation to them reflecting what the human supposes to be taken for granted.”
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“These explanations should be clear and help users understand why a certain product is recommended and how recommendation engines operate (Dolata et al., 2021; Dodge et al., 2019).”
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Measuring the Burden of (Un)fairness Using Counterfactuals
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Langer, M., Baum, K. L., & Schlicker, N. (2023) · doi:10.31234/osf.io/ke256 · Cited by 6
Fact or Fiction? Exploring Explanations to Identify Factual Confabulations in RAG-Based LLM Systems
Reinhard, P., Li, M. M., Fina, M., & Leimeister, J. M. (2025) · CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA) · doi:10.1145/3706599.3720249 · Cited by 10
Multimodal Explainability in Child-Robot Interaction
Suneesh, S. (2025) · ACM International Conference on Interaction Design and Children (IDC) · doi:10.1145/3713043.3731609 · Cited by 6
Exploring the impact of explainable AI and cognitive capabilities on users’ decisions
Cau, F. M., & Spano, L. D. (2025) · User Modeling and User-Adapted Interaction · doi:10.1007/s11257-025-09438-0 · Cited by 16
“…are usually employed to show representative prototypes of the AI’s predicted class or select similar examples (Binns et al. 2018; Cai et al. 2019a; Dodge et al. 2019; Lai and Tan 2019; Buçinca et al. 2020; Hase and Bansal 2020; Wang and Yin 2021; Kim et al. 2022) that resemble the examined…”
A Genealogical Approach to Algorithmic Bias
Ziosi, M., Watson, D., & Floridi, L. (2024) · Minds and Machines · doi:10.1007/s11023-024-09672-2 · Cited by 10
“Additionally, explainability can increase or enable trust in a model (Dodge et al., 2019).”
Human-in-the-loop: Explainable or accurate artificial intelligence by exploiting human bias?
Valtonen, L., & Mäkinen, S. (2022) · IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC) · doi:10.1109/ice/itmc-iamot55089.2022.10033225 · Cited by 8
Fairness as adequacy: a sociotechnical view on model evaluation in machine learning
Grote, T. (2023) · AI and Ethics · doi:10.1007/s43681-023-00280-x · Cited by 6
Algorithm Bias and Perceived Fairness: A Comprehensive Scoping Review
Saryazdi, A. H. (2024) · ACM SIGCPR Conference on Computer Personnel Research (SIGCPR) · doi:10.1145/3632634.3655848 · Cited by 7
Sun, L., Li, Z., Zhang, Y., Liu, Y., Lou, S., & Zhou, Z. (2021) · CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA) · doi:10.1145/3411763.3451819 · Cited by 7
“For example, a paper in cluster 3 provides user-centric explanations to support fairness in AI agents [27], and another paper in cluster 1 employs conversational agents in autonomous vehicles to increase user experience [51].”
BackgroundSelf-citationJUICE: JUstIfied Counterfactual Explanations
Kuratomi, A., Miliou, I., Lee, Z., Lindgren, T., & Papapetrou, P. (2022) · Lecture notes in computer science · doi:10.1007/978-3-031-18840-4_35 · Cited by 5
Tensions Between the Proxies of Human Values in AI
Datta, T., Nissani, D., Cembalest, M., Khanna, A., Massa, H., & Dickerson, J. P. (2023) · IEEE Conference on Secure and Trustworthy Machine Learning (SaTML) · doi:10.1109/satml54575.2023.00049 · Cited by 7
“This is also affected by the difficult choice of which explainer to use [71].”
BackgroundSmart Contracts, Real-Virtual World Convergence and Economic ImplicationsPreprint
Lehr, W. H. (2021) · SSRN Electronic Journal · doi:10.2139/ssrn.3898144 · Cited by 5
Lay Perceptions of Algorithmic Discrimination in the Context of Systemic Injustice
Lima, G., Grgić-Hlača, N., Langer, M., & Zou, Y. (2025) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3706598.3713536 · Cited by 5
Metadata
- Authors
- Dodge, J., Liao, Q. V., Zhang, Y., Bellamy, R. K. E., & Dugan, C.
- Affiliations
- Oregon State University (US)
- IBM (United States) (US)
- Venue
- Proceedings of the 24th International Conference on Intelligent User Interfaces
- Publisher
- ACM
- Published
- 2019-03-17
- Pages
- 275-285
- OpenAlex
- W4288414189
- Cited by
- 286
- References
- 43
- Citations by year
- 2026: 24 · 2025: 44 · 2024: 52 · 2023: 48 · 2022: 56 · 2021: 41 · 2020: 18 · 2019: 3
- FWCI
- 11.04
- Type
- conference paper
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- ACM International Conference on Intelligent User Interfaces (IUI) (publishedVersion)
- arXiv (Cornell University) (submittedVersion)
- arXiv (Cornell University)
- Funders
- Army Research Laboratory and UK Ministry of Defence (W911NF-16-3-0001)
- Defense Advanced Research Projects Agency (N66001-17-2-4030)
- Topics
- Physical Sciences › Computer Science › Artificial Intelligence › Explainable Artificial Intelligence (XAI)
- Physical Sciences › Computer Science › Artificial Intelligence › Ethics and Social Impacts of AI
- Physical Sciences › Computer Science › Software › Software Testing and Debugging Techniques
- Keywords
- explainable AI, algorithmic fairness, fairness judgments, human-in-the-loop, explanation styles, individual differences, personalized explanations, adaptive explanations, trust in machine learning
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