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Cited by 29E-Government and Public ServicesSmart Cities and TechnologiesPublic Policy and Administration Research

The DOI matches its Crossref record; 20 of the 21 references it cites were found in a registry or an index.

AI innovation for advancing public service: The case of China's first Administrative Approval Bureau

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Chen, Tao, Ran, Longya, Gao, Xian·2019·Proceedings of the 20th Annual International Conference on Digital Government Research
DOI 10.1145/3325112.3325243
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Abstract

The adoption of artificial intelligence (AI) is becoming increasingly popular in the public sector, but there is a severe lack of relevant theoretical research. The government of China also has high expectations for AI innovation. This paper proposes a four-stage model for AI development in public sectors to help public administrators think about the impact of AI on their organizations. We empirically investigate a case of AI adoption for delivering public services in local government in China. The findings improve our understanding of not only the status of AI innovation but also the factors motivating and challenging public sectors that are intending to adopt AI. Given that AI application in public sectors is still in its infancy, this study provides us with an opportunity to conduct longitudinal tracking of AI innovation in local government in China. This could help public administrators to think more comprehensively about the changes and transformations that AI may bring to the public sector.

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Citations

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Show all 21 references

Research works printed but not linked: 29

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Metadata

Authors
Chen, T., Ran, L., & Gao, X.
Affiliations
  • Huazhong University of Science and Technology (CN)
  • University of Nebraska at Omaha (US)
ORCID
Venue
Proceedings of the 20th Annual International Conference on Digital Government Research
Publisher
ACM
Published
2019-06-18
Pages
100-108
ISSN
3050-8681 (ISSN-L)
DOI
10.1145/3325112.3325243
OpenAlex
W2950496142
Cited by
25
References
21
Citations by year
2026: 2 · 2025: 7 · 2024: 9 · 2022: 2 · 2021: 4 · 2019: 1
FWCI
12.06
Type
conference paper
Language
en
Open access
Licence
www.acm.org/publications/policies/copyright_policy#Background (vor)
Locations
Annual International Conference on Digital Government Research (publishedVersion)
Topics
  • Social Sciences › Political Science and International Relations › E-Government and Public Services
  • Social Sciences › Urban Studies › Smart Cities and Technologies
  • Social Sciences › Public Administration › Public Policy and Administration Research
Keywords
artificial intelligence adoption, public sector innovation, public services, local government, AI implementation challenges, public administration, China

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CoChat. (2026). Citation check: AI innovation for advancing public service: The case of China's first Administrative Approval Bureau. https://app.cochat.ai/papers/10.1145/3325112.3325243
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Chen, T., Ran, L., & Gao, X. (2019). AI innovation for advancing public service: The case of China's first Administrative Approval Bureau. Proceedings of the 20th Annual International Conference on Digital Government Research. https://doi.org/10.1145/3325112.3325243