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Artificial Intelligence in Government: Potentials, Challenges, and the Future
Open accessAbstract
The rapid advancement of AI technologies – machine learning, Big Data, Cloud Computing and Internet of Things (IoT) and other related technologies – has dramatically expanded the technological capacities of the government and the application of AI technologies in government has been accelerating into more substantial areas of the government functions. Often compared to the Fourth Industrial Revolution, AI technologies are expected to change our society in a fundamental way and this will create the need for the public sector to adapt and coordinate the broader social transformation around the new technology. At this important juncture, this paper explores the significance of AI technologies put on a broader spectrum of frontier technologies that have previously transformed our society and the public sector; examine its unique attributes, potentials, and applications for government services; investigate the landscape of the current use of AI technologies in government and discuss key challenges the new technology will pose to the government and how they may be addressed.
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From AI adoption and diffusion in public administration: A systematic literature review and future research agenda (2023) · cites this paper as Ahn & Chen, 2020
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Cited by
Madan, R., & Ashok, M. (2023) · Government Information Quarterly · doi:10.1016/j.giq.2022.101774 · Cited by 468
Artificial Intelligence in Government: Taking Stock and Moving Forward
Medaglia, R., Gil-Garcia, J. R., & Pardo, T. A. (2023) · Social Science Computer Review · doi:10.1177/08944393211034087 · Cited by 159
Metadata
- Authors
- Ahn, M. J., & Chen, Y.-C.
- Affiliations
- University of Massachusetts Boston (US)
- University of Nebraska at Omaha (US)
- Venue
- The 21st Annual International Conference on Digital Government Research
- Publisher
- ACM
- Published
- 2020-06-15
- Pages
- 243-252
- ISSN
- 3050-8681 (ISSN-L)
- OpenAlex
- W3084822126
- Cited by
- 51
- References
- 1
- Citations by year
- 2026: 10 · 2025: 14 · 2024: 9 · 2023: 6 · 2022: 8 · 2021: 3 · 2020: 1
- FWCI
- 21.24
- Type
- conference paper
- Language
- en
- Open access
- diamond
- doi.org
- Locations
- Annual International Conference on Digital Government Research (publishedVersion)
- Topics
- Social Sciences › Political Science and International Relations › E-Government and Public Services
- Social Sciences › Urban Studies › Smart Cities and Technologies
- Physical Sciences › Computer Science › Artificial Intelligence › Artificial Intelligence Applications
- Keywords
- artificial intelligence in government, digitalization of public administration, public services, Fourth Industrial Revolution, machine learning, big data, cloud computing, Internet of Things, frontier technologies
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