The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.
Characteristics of application software maintenance
Open accessAbstract
Maintenance and enhancement of application software consume a major portion of the total life cycle cost of a system. Rough estimates of the total systems and programming resources consumed range as high as 75-80 percent in each category. However, the area has been given little attention in the literature. To analyze the problems in this area a questionnaire was developed and pretested. It was then submitted to 120 organizations. Respondents totaled 69. Responses were analyzed with the SPSS statistical package. The results of the analysis indicate that: (1) maintenance and enhancement do consume much of the total resources of systems and programming groups; (2) maintenance and enhancement tend to be viewed by management as at least somewhat more important than new application software development; (3) in maintenance and enhancement, problems of a management orientation tend to be more significant than those of a technical orientation; and (4) user demands for enhancements and extension constitute the most important management problem area.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Brooks, F. P. (1975) · ACM SIGPLAN Notices · doi:10.1145/390016.808439 · Cited by 3,224
Quantitative evaluation of software quality
BOEHM, B. W., Brown, J. R., & Lipow, M. (1976) · doi:10.5555/800253.807736 · Cited by 623
Boehm (1976) · IEEE Transactions on Computers · doi:10.1109/tc.1976.1674590 · Cited by 544
A model of large program development
Belady, L. A., & Lehman, M. M. (1976) · IBM Systems Journal · doi:10.1147/sj.153.0225 · Cited by 476
Swanson, E. B. (1976) · doi:10.5555/800253.807723 · Cited by 444
Self-citation
Cited by
Individual Differences and MIS Success: A Review of the Empirical Literature
Zmud, R. W. (1979) · Management Science · doi:10.1287/mnsc.25.10.966 · Cited by 836
Evaluating Information System Effectiveness — Part I: Comparing Evaluation Approaches
Hamilton, S., & Chervany, N. L. (1981) · MIS Quarterly · doi:10.2307/249291 · Cited by 473
Centralized versus decentralized computing: organizational considerations and management options
King, J. L. (1983) · ACM Computing Surveys · doi:10.1145/289.290 · Cited by 329
Standish, T. A. (1984) · IEEE Transactions on Software Engineering · doi:10.1109/tse.1984.5010272 · Cited by 270
Cost, benefits and quality of software development documentation: A systematic mapping
Zhi, J., Garousi-Yusifoğlu, V., Sun, B., Garousi, G., Shahnewaz, S., & Ruhe, G. (2015) · Journal of Systems and Software · doi:10.1016/j.jss.2014.09.042 · Cited by 112
Metadata
- Authors
- Lientz, B. P., Swanson, E. B., & Tompkins, G. E.
- Venue
- Communications of the ACM
- Published
- 1978-06
- Volume
- 21
- Issue
- 6
- Pages
- 466-471
- ISSN
- 0001-0782 (ISSN-L)
- 1557-7317
- OpenAlex
- W2074562477
- Cited by
- 431
- References
- 5
- FWCI
- 67.76
- Type
- journal article
- Language
- en
- Open access
- bronze
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Characteristics of application software maintenance. https://app.cochat.ai/papers/10.1145/359511.359522
- The paper
- Lientz, B. P., Swanson, E. B., & Tompkins, G. E. (1978). Characteristics of application software maintenance. Communications of the ACM. https://doi.org/10.1145/359511.359522
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
