Balancing Expertise: Designing an Eviction Defense Web Tool with Legal Experts and Tenants
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This paper investigates a long-term collaboration between students and service organizations in a context that relies heavily on experts while engaging with a marginalized and gate-kept community. The project was motivated by the Atlanta Volunteer Lawyers Foundation (AVLF)’s initiative to address the eviction crisis in a southern U.S. city by leveraging the organizational expertise, the knowledge of computing and design graduate students, and engagement with those who have faced eviction. This paper chronicles the journey of a student team as they adapt to changing personnel and project objectives. It analyzes the distinctive challenges and opportunities encountered during this collaboration and offers recommendations for effectively planning, designing, and developing products that require expert knowledge and for long-term student service projects.
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Communities most in need of public services are also most at-risk of being disadvantaged by AI systems.
“Further, in many instances, the communities most in need of public services are also the communities that are most at-risk of being disadvantaged by AI systems [15, 17, 33, 95, 100, 102].”
From “It’s Just a Wild, Wild West”: Harnessing Public Procurement as an AI Governance Mechanism (2026) · cites this paper as [33]
The Background (§2; page unavailable) says that AI work in law has prioritized efficiency over fair outcomes and that tenant-screening technology has been criticized for increasing bias in housing access. This supports a narrower concern about tenants being disadvantaged by technology, but the paper does not establish that communities most in need of public services are also those most at risk from AI systems generally. (LLM, conf=0.82)
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Research works printed but not linked: 14
- Alexander Baker. 2021. From eviction to evicting: Rethinking the technologies, lives and power sustaining displacement. Progress in Human Geography 45, 4 (2021), 796-813.
- Alexandra Cabral and Quinten Steenhuis. 2019. A Web Tool for Negotiating Negative Housing Conditions. COMPASS '19: ACM SIGCAS Conference on Com- puting and Sustainable Societies 2 (2019), 3 pages. https://doi.org/10.1145/1122445. 1122456 · DOI
- David Freeman Engstrom. 2020. Post-COVID courts. UCLA L. Rev. Discourse 68 (2020), 246.
- Margaret Hagan and Miso Kim. 2018. Design for Dignity and Procedural Justice. In Advances in Affective and Pleasurable Design: Proceedings of the AHFE 2017 International Conference on Affective and Pleasurable Design, July 17-21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA 8. Springer, Springer International Publishing, The Westin Bonaventure Hotel, Los Angeles, California, USA, 135-145.
- Brett A Halperin, Gary Hsieh, Erin McElroy, James Pierce, and Daniela K Ros- ner. 2023. Probing a Community-Based Conversational Storytelling Agent to Document Digital Stories of Housing Insecurity. In Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, New York, NY, USA, 1-18. https://doi.org/10.1145/3544548.3581109 · DOI
- Sheila S Jasanoff. 1987. Contested boundaries in policy-relevant science. Social studies of science 17, 2 (1987), 195-230.
- Matthew Harold Leiwant. 2022. Locked out: How Algorithmic Tenant Screening Exacerbates the Eviction Crisis in the United States. Geo. L. Tech. Rev. 6 (2022), 276.
- Ronald P. Loui (Ed.). 2023. ICAIL '23: Proceedings of the Nineteenth International Conference on Artificial Intelligence and Law (Braga, Portugal). Association for Computing Machinery, New York, NY, USA.
- Manissa M Maharawal and Erin McElroy. 2018. The anti-eviction mapping project: Counter mapping and oral history toward bay area housing justice. Annals of the American Association of Geographers 108, 2 (2018), 380-389.
- Ericka Petersen. 2020. Building a house for Gideon: The right to counsel in evictions. Stan. JCR & CL 16 (2020), 63.
- Douglas Schuler and Aki Namioka. 1993. Participatory design: Principles and practices. CRC Press, Boca Raton, FL.
- Wonyoung So. 2023. Which Information Matters? Measuring Landlord Assess- ment of Tenant Screening Reports. Housing Policy Debate 33, 6 (2023), 1484-1510.
- Maryam Tabar, Wooyong Jung, Amulya Yadav, Owen Wilson Chavez, Ashley Flores, and Dongwon Lee. 2022. WARNER: Weakly-Supervised Neural Network to Identify Eviction Filing Hotspots in the Absence of Court Records. In Proceedings of the 31st ACM International Conference on Information & Knowledge Management (Atlanta, GA, USA) (CIKM '22). Association for Computing Machinery, New York, NY, USA, 3514-3523. https://doi.org/10.1145/3511808.3557128 · DOI
- Anh-Ton Tran, Ashley Boone, Christopher A Le Dantec, and Carl DiSalvo. 2022. Careful Data Tinkering. Proceedings of the ACM on Human-Computer Interaction 6, CSCW2 (2022), 1-29.
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“It’s Just a Wild, Wild West”: Harnessing Public Procurement as an AI Governance Mechanism
Hudig, A. I., Kallina, E., & Singh, J. (2026) · Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3772318.3791968 · Cited by 3 · see citing works
- Authors
- Chiu, C.-J., Luo, X., & DiSalvo, B.
- Affiliations
- Georgia Institute of Technology (US)
- Venue
- Extended Abstracts of the CHI Conference on Human Factors in Computing Systems
- Publisher
- ACM
- Published
- 2024-05-11
- Pages
- 1-7
- OpenAlex
- W4396833292
- Cited by
- 3
- References
- 0
- Citations by year
- 2026: 2 · 2025: 1
- FWCI
- 10.14
- Type
- conference paper
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA) (publishedVersion)
- Funders
- National Science Foundation (1951818)
- Topics
- Social Sciences › Education › Service-Learning and Community Engagement
- Physical Sciences › Engineering › Biomedical Engineering › Biomedical and Engineering Education
- Social Sciences › Law › Legal Education and Practice Innovations
- Keywords
- legal aid, marginalized communities, expert knowledge, user-centered design
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