A Collection of Standards-based Recommendations for Sustainable, Social, Accessible Robots and Systems in Public Spaces - A Systematic Review and Derivation of Unified Equality Requirement Descriptions
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The development of social robots for public spaces is challenging as they need to be accessible and socially acceptable for diverse user groups. Although current standards and guidelines contain numerous requirements, there is still a lack of comprehensive analysis and a compendium of these accessibility requirements, especially for social robots. Therefore, the aim of this paper is to derive a set of requirements and recommendations based on existing standards and guidelines. This is intended to promote the development of socially sustainable, accessible robots in public spaces and ensure that the specific needs of different user groups are taken into account. For this purpose, we conducted a systematic review of 31 International, European, and German standards and guidelines relevant to the design of socially sustainable robotics in public spaces. The review focused on aspects of accessibility, usability, design, safety requirements, and risk management in relation to robots, considering the heterogeneity of use by different target groups. In particular, we emphasized the equality requirements essential for the development of socially sustainable robots. We then categorized these requirements and recommendations according to different user needs using text mining techniques. Our analysis led to the creation of an illustrative catalog of 83 equality requirements and recommendations. These requirements and recommendations are intended to guide the design process, development,…
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Existing resources and standards vary in reliability and usually require users to interpret and adapt the information on their own.
“These vary in reliability and usually require users to interpret and adapt the information on their own [26, 27].”
From Proceedings of the 37th Australian Conference on Human-Computer Interaction (2025) · cites this paper as [27]
Kubullek et al. identified 31 relevant standards and guidelines with accessibility requirements for social robots and systems in public spaces.
“The basis was a systematic analysis by Kubullek et al. [27], who identified 31 relevant standards and guidelines with accessibility requirements for social robots and systems in public spaces.”
From Proceedings of the 37th Australian Conference on Human-Computer Interaction (2025) · cites this paper as Kubullek et al. [27]
The results are consistent with prior research emphasising the importance of linguistic simplification and contextualisation for making legal or technical standards actionable for novice users.
“These results are consistent with prior research emphasising the importance of linguistic simplification and contextualisation for making legal or technical standards actionable for novice users [12, 27].”
From Proceedings of the 37th Australian Conference on Human-Computer Interaction (2025) · cites this paper as [27]
Cites
Duboc, L., Penzenstadler, B., Porras, J., Akinli Kocak, S., Betz, S., Chitchyan, R., Leifler, O., Seyff, N., & Venters, C. C. (2020) · Requirements Engineering · doi:10.1007/s00766-020-00336-y · Cited by 88 · see citing works
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Kubullek, A.-K., Zimmer, L., Ly, T. T. M., & Dogangün, A. (2025) · Proceedings of the 37th Australian Conference on Human-Computer Interaction · doi:10.1145/3764687.3764711 · Cited by 1 · see citing works
Self-citation
- Authors
- Kubullek, A.-K., van Ledden, S., & Dogangün, A.
- Affiliations
- Ruhr West University of Applied Sciences (DE)
- Ruhr West University of Applied Sciences, Germany
- Venue
- Proceedings of the 12th International Conference on Human-Agent Interaction
- Publisher
- ACM
- Published
- 2024-11-24
- Pages
- 305-313
- OpenAlex
- W4404553811
- Cited by
- 1
- References
- 1
- Citations by year
- 2025: 1
- FWCI
- 0.09
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Licence
- Locations
- International Conference on Human-Agent Interaction (HAI) (publishedVersion, cc-by)
- Funders
- Bundesministerium für Bildung und Forschung (16SV8693)
- Topics
- Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
- Social Sciences › Safety Research › Ethics and Social Impacts of AI
- Physical Sciences › Engineering › Control and Systems Engineering › Robotics and Automated Systems
- Keywords
- social robots, public space, accessibility requirements, standards and guidelines, social sustainability, usability, robot safety, risk management, user heterogeneity, robot design
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