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Cited by 11Speech and dialogue systemsSocial Robot Interaction and HRIAI in Service Interactions

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Should Voice Agents Be Polite in an Emergency? Investigating Effects of Speech Style and Voice Tone in Emergency Simulation

Kim, Jieun, Fussell, Susan R.·2025·Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems
DOI 10.1145/3706598.3714203
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Metadata

Authors
Kim, J., & Fussell, S. R.
Affiliations
Cornell University (US)
ORCID
Venue
Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems
Publisher
ACM
Published
2025-04-25
Pages
1-17
DOI
10.1145/3706598.3714203
OpenAlex
W4409735427
Cited by
6
References
0
Citations by year
2026: 6
FWCI
5.69
Type
conference paper
Language
en
Open access
closed
Licence
www.acm.org/publications/policies/copyright_policy#Background (vor)
Locations
CHI Conference on Human Factors in Computing Systems (publishedVersion)
Topics
  • Physical Sciences › Computer Science › Artificial Intelligence › Speech and dialogue systems
  • Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
  • Social Sciences › Business, Management and Accounting › Marketing › AI in Service Interactions
Keywords
voice assistants, politeness, speech style, tone of voice, emergency simulation, emergency response, chatbots

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