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The new dynamics of strategy: Sense-making in a complex and complicated world
Abstract
In this paper, we challenge the universality of three basic assumptions prevalent in organizational decision support and strategy: assumptions of order, of rational choice, and of intent. We describe the Cynefin framework, a sense-making device we have developed to help people make sense of the complexities made visible by the relaxation of these assumptions. The Cynefin framework is derived from several years of action research into the use of narrative and complexity theory in organizational knowledge exchange, decision-making, strategy, and policy-making. The framework is explained, its conceptual underpinnings are outlined, and its use in group sense-making and discourse is described. Finally, the consequences of relaxing the three basic assumptions, using the Cynefin framework as a mechanism, are considered.
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Cites
Self-Organization in Biological Systems
Sneyd, J., Theraula, G., Bonabeau, E., Deneubourg, J.-L., & Franks, N. R. (2001) · doi:10.1515/9780691212920 · Cited by 2,949
Cited by
Using Programme Theory to Evaluate Complicated and Complex Aspects of Interventions
Rogers, P. J. (2008) · Evaluation · doi:10.1177/1356389007084674 · Cited by 999
Making Sense of Sensemaking 1: Alternative Perspectives
Klein, G., Moon, B., & Hoffman, R. R. (2006) · IEEE Intelligent Systems · doi:10.1109/mis.2006.75 · Cited by 818
Shippee, N. D., Shah, N. D., May, C. R., Mair, F. S., & Montori, V. M. (2012) · Journal of Clinical Epidemiology · doi:10.1016/j.jclinepi.2012.05.005 · Cited by 728
Software development in startup companies: A systematic mapping study
Paternoster, N., Giardino, C., Unterkalmsteiner, M., Gorschek, T., & Abrahamsson, P. (2014) · Information and Software Technology · doi:10.1016/j.infsof.2014.04.014 · Cited by 451
Complexity Theory: An Overview with Potential Applications for the Social Sciences
Turner, J. R., & Baker, R. M. (2019) · Systems · doi:10.3390/systems7010004 · Cited by 372
Metadata
- Authors
- Kurtz, C. F., & Snowden, D. J.
- Venue
- IBM Systems Journal
- Publisher
- IBM
- Published
- 2003
- Volume
- 42
- Issue
- 3
- Pages
- 462-483
- ISSN
- 0018-8670 (ISSN-L)
- OpenAlex
- W2106422035
- Cited by
- 1,211
- References
- 1
- FWCI
- 27.02
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
