Cited by 113Healthcare Operations and Scheduling OptimizationPsychiatric care and mental health servicesMental Health Treatment and Access

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Who keeps the first outpatient appointment?

Paul J. Carpenter, Gary R. Morrow, Andrew C. Del Gaudio, Barry A. Ritzler·1981·American Journal of Psychiatry

DOI 10.1176/ajp.138.1.102

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Abstract

The authors studied 1,106 consecutive patients who called for an initial outpatient appointment at a medical center department of psychiatry during a one-year period. The 759 (68.6%) patients who kept their initial scheduled appointment differed from the 347 (31.4%) who did not in age, previous psychiatric treatment, source of referral, chief complaint, and number of days they waited for an appointment. A telephone follow-up conducted with almost 30% of those who did not keep their initial appointment revealed that of those contacted, 26 (25%) sought other routes for psychiatric help and 23 (22%) made a subsequent contact at the facility studied.

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Crossref · 10.1176/ajp.138.1.102

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Authors: Carpenter, P. J., Morrow, G. R., Gaudio, A. C. D., & Ritzler, B. A.
ORCID: Paul J. Carpenter
Gary R. Morrow
Venue: American Journal of Psychiatry
Publisher: American Psychiatric Association Publishing
Published: 1981-01-01
Volume: 138
Issue: 1
Pages: 102-105
ISSN: 0002-953X (ISSN-L)
1535-7228
DOI: 10.1176/ajp.138.1.102
OpenAlex: W117521004
Cited by: 113
References: 10
Citations by year: 2026: 1 · 2023: 1 · 2022: 1 · 2021: 1 · 2020: 2 · 2018: 2 · 2017: 1 · 2016: 4 · 2014: 6 · 2013: 2 · 2012: 3
FWCI: 2.70
Type: journal article
Language: en
Open access: closed
Locations: American Journal of Psychiatry (publishedVersion)
PubMed (publishedVersion)
Topics: Social Sciences › Decision Sciences › Management Science and Operations Research › Healthcare Operations and Scheduling Optimization
Social Sciences › Psychology › Clinical Psychology › Psychiatric care and mental health services
Health Sciences › Medicine › Psychiatry and Mental health › Mental Health Treatment and Access
Keywords: missed appointments, outpatient psychiatric care, appointment scheduling, help-seeking, referral sources, waiting time
MeSH terms: Adolescent, Adult, Appointments and Schedules, Mental Disorders, Female, Humans, Male, Middle Aged, Outpatient Clinics, Hospital, Patient Dropouts, Referral and Consultation, Socioeconomic Factors

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