Patient satisfaction: What we know about and what we still need to explore
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The CSQ is a widely used measure of satisfaction with health and mental health care treatment and has shown adequate reliability and validity in various samples.
“The CSQ, with 8 items rated on a 4-point Likert scale, is a widely used measure of satisfaction with health and mental health care treatment and has shown adequate reliability and validity in various samples.1”
From Telehealth Versus In-Person Acceptance and Commitment Therapy for Chronic Pain: A Randomized Noninferiority Trial. (2017) · cites this paper as Aharony & Strasser, 1993
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Wetherell, J. L., Afari, N., Rutledge, T., Sorrell, J. T., Stoddard, J. A., Petkus, A. J., Solomon, B. C., Lehman, D. H., Liu, L., Lang, A. J., et al. (2011) · PAIN · doi:10.1016/j.pain.2011.05.016 · Cited by 508 · see citing works
Herbert, M. S., Afari, N., Liu, L., Heppner, P., Rutledge, T., Williams, K., Eraly, S., VanBuskirk, K., Nguyen, C., Bondi, M., et al. (2017) · The Journal of Pain · doi:10.1016/j.jpain.2016.10.014 · Cited by 137 · see citing works
Shared medical appointments and patient-centered experience: a mixed-methods systematic review
Wadsworth, K. H., Archibald, T. G., Payne, A. E., Cleary, A. K., Haney, B. L., & Hoverman, A. S. (2019) · BMC Family Practice · doi:10.1186/s12875-019-0972-1 · Cited by 70 · see citing works
Pecorelli, N., Fiore, J. F., Kaneva, P., Somasundram, A., Charlebois, P., Liberman, A. S., Stein, B. L., Carli, F., & Feldman, L. S. (2018) · Surgical Endoscopy · doi:10.1007/s00464-017-5920-3 · Cited by 68 · see citing works
McCarthy, M. L., Ding, R., Zeger, S. L., Agada, N. O., Bessman, S. C., Chiang, W., Kelen, G. D., Scheulen, J. J., & Bessman, E. S. (2011) · Academic Emergency Medicine · doi:10.1111/j.1553-2712.2011.01119.x · Cited by 46 · see citing works
- Authors
- Aharony, L., & Strasser, S.
- Affiliations
- The Ohio State University (US)
- Venue
- Medical Care Review
- Publisher
- SAGE Publications
- Published
- 1993-03
- Volume
- 50
- Issue
- 1
- Pages
- 49-79
- ISSN
- 0025-7087 (ISSN-L)
- OpenAlex
- W2027202747
- Cited by
- 614
- References
- 0
- Citations by year
- 2026: 6 · 2025: 3 · 2024: 11 · 2023: 14 · 2022: 18 · 2021: 31 · 2020: 14 · 2019: 17 · 2018: 16 · 2017: 12 · 2016: 27 · 2015: 25 · 2014: 24 · 2013: 19 · 2012: 21
- FWCI
- 3.43
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Medical Care Review (publishedVersion)
- PubMed (publishedVersion)
- Topics
- Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
- Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
- Health Sciences › Health Professions › Health Information Management › Healthcare Quality and Management
- Keywords
- patient satisfaction, patient experience, quality of care, quality of care measurement
- MeSH terms
- Health Services Research, Models, Theoretical, Planning Techniques, Quality of Health Care, United States, Reproducibility of Results, Hospital-Patient Relations, Selection Bias, Patient Satisfaction
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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