The DOI matches its Crossref record; 65 of the 65 references it cites were found in a registry or an index.
The Roles of Quality, Value, and Satisfaction in Predicting Cruise Passengers’ Behavioral Intentions
Abstract
The purpose of the current study was to examine the relationships between satisfaction, perceived value, and quality in their prediction of intentions to repurchase and positive word of mouth publicity. These constructs have been examined from three distinctly different perspectives, resulting in three competing models. Thus, the satisfaction model, perceived value model, and quality model were utilized to assess which one best explains cruise passengers’behavioral intentions. Results revealed that the quality model most accurately fit the data and that quality was the best predictor of intentions to repurchase. Quality was found to have both a moderated and direct effect on behavioral intentions. Specific theoretical and managerial implications are discussed.
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Cites
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Cited by
How destination image and evaluative factors affect behavioral intentions?
Chen, C.-F., & Tsai, D. (2007) · Tourism Management · doi:10.1016/j.tourman.2006.07.007 · Cited by 2,580
Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists
Chen, C.-F., & Chen, F.-S. (2010) · Tourism Management · doi:10.1016/j.tourman.2009.02.008 · Cited by 2,562
Lai, W.-T., & Chen, C.-F. (2011) · Transport Policy · doi:10.1016/j.tranpol.2010.09.003 · Cited by 866
The Role of Customer Engagement in Building Consumer Loyalty to Tourism Brands
So, K. K. F., King, C., Sparks, B. A., & Wang, Y. (2016) · Journal of Travel Research · doi:10.1177/0047287514541008 · Cited by 623
Jung, T., Chung, N., & Leue, M. C. (2015) · Tourism Management · doi:10.1016/j.tourman.2015.02.013 · Cited by 560
Metadata
- Authors
- Petrick, J. F.
- Venue
- Journal of Travel Research
- Publisher
- SAGE Publications
- Published
- 2004-05
- Volume
- 42
- Issue
- 4
- Pages
- 397-407
- ISSN
- 0047-2875 (ISSN-L)
- 1552-6763
- OpenAlex
- W2030931215
- Cited by
- 863
- References
- 65
- FWCI
- 24.40
- Type
- journal article
- Language
- en
- Open access
- closed
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
