The DOI matches its Crossref record; 56 of the 56 references it cites were found in a registry or an index.
The Roles of Quality and Intermediary Constructs in Determining Festival Attendees' Behavioral Intention
Abstract
This study is an examination of the relationships between visitors' perceived service quality, perceived service value, satisfaction and behavioral intentions. Respondents were visitors who attended the Cajun Catfish Festival in Conroe, Texas and were systematically selected. Findings revealed that: (a) a structural model operationalizing perceived service quality as a set of attributes predicted visitors' intention to visit the festival better than an alternative model that measured quality by using a visitor's judgment about a service's overall excellence or superiority; (b) among the constructs analyzed, perceived service value appeared to be the best predictor of behavioral intentions; and (c) of the four dimensions of service quality of a festival, generic features and comfort amenities had the most influence on determining perceived service quality.
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Cites
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A conceptual model of service quality and its implications for future research
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985) · Journal of Marketing · doi:10.1177/002224298504900403 · Cited by 21,645
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
Zeithaml, V. A. (1988) · Journal of Marketing · doi:10.1177/002224298805200302 · Cited by 18,292
Structural Equations with Latent Variables
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The Behavioral Consequences of Service Quality
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Mail and internet surveys : the tailored design method
Dillman, D. A. (2007) · Cited by 9,587
Consumer Perceived Value: The Development of a Multiple Item Scale
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Satisfaction: a behavioral perspective on the consumer
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Cited by
Jin, N. P., Lee, S., & Lee, H. (2015) · International Journal of Tourism Research · doi:10.1002/jtr.1968 · Cited by 463
Self-citationPrice Fairness of Airline Ancillary Fees: An Attributional Approach
Chung, J. Y., & Petrick, J. F. (2013) · Journal of Travel Research · doi:10.1177/0047287512457261 · Cited by 88
Self-citationHan, L., Ma, Y., Addo, P. C., Liao, M., & Fang, J. (2023) · Behavioral Sciences · doi:10.3390/bs13050385 · Cited by 54
Spiritual values and motives of secular pilgrims
Hall, J., Basarin, V. J., Lockstone‐Binney, L., Yusuf, A., Winter, C., & Valos, M. (2018) · International Journal of Consumer Studies · doi:10.1111/ijcs.12436 · Cited by 17
Metadata
- Authors
- Lee, S. Y., Petrick, J. F., & Crompton, J.
- Venue
- Journal of Travel Research
- Publisher
- SAGE Publications
- Published
- 2007-05
- Volume
- 45
- Issue
- 4
- Pages
- 402-412
- ISSN
- 0047-2875 (ISSN-L)
- 1552-6763
- OpenAlex
- W2123875695
- Cited by
- 357
- References
- 56
- FWCI
- 13.46
- Type
- journal article
- Language
- en
- Open access
- closed
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
