The DOI matches its Crossref record; 57 of the 57 references it cites were found in a registry or an index.
Customer Switching Behavior in Online Services: An Exploratory Study of the Role of Selected Attitudinal, Behavioral, and Demographic Factors
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Citations
Cites
Tabachnick, B. G., & Fidell, L. S. (1983) · Cited by 79,867
Herne, H., Cooley, W. W., & Lohnes, P. R. (1973) · Journal of the Royal Statistical Society. Series A (General) · doi:10.2307/2344428 · Cited by 35,697
Estimating Nonresponse Bias in Mail Surveys
Armstrong, J. S., & Overton, T. S. (1977) · Journal of Marketing Research · doi:10.2307/3150783 · Cited by 12,222
The Behavioral Consequences of Service Quality
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996) · Journal of Marketing · doi:10.2307/1251929 · Cited by 12,003
Measuring Service Quality: A Reexamination and Extension
Cronin, J. J., & Taylor, S. A. (1992) · Journal of Marketing · doi:10.1177/002224299205600304 · Cited by 10,628
Estimating nonresponse bias in mail surveys
Armstrong, J. S., & Overton, T. S. (1977) · Journal of Marketing Research · doi:10.1177/002224377701400320 · Cited by 10,390
Marketing management: analysis. planning. implementation and control
Kotler, P. (2000) · Cited by 6,639
Information and Consumer Behavior
Nelson, P. (1970) · Journal of Political Economy · doi:10.1086/259630 · Cited by 5,758
Zero defections: quality comes to services.
Reichheld, F. F., & Sasser, W. E. (1990) · PubMed · Cited by 5,373
Applied Multiple Regression/Correlation Analysis for the Behavioral Sciences.
Tufte, E. R., Cohen, J., & Cohen, P. (1979) · Journal of the American Statistical Association · doi:10.2307/2286442 · Cited by 5,180
Cited by
"Migrating" to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors
Bansal, H. S. (2005) · Journal of the Academy of Marketing Science · doi:10.1177/0092070304267928 · Cited by 975
Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context
Seiders, K., Voss, G. B., Grewal, D., & Godfrey, A. L. (2005) · Journal of Marketing · doi:10.1509/jmkg.2005.69.4.26 · Cited by 939
Jiménez-Castillo, D., & Sánchez-Fernández, R. (2019) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2019.07.009 · Cited by 528
Why Do Internet Users Stick with a Specific Web Site? A Relationship Perspective
Li, D., Browne, G. J., & Wetherbe, J. C. (2006) · International Journal of Electronic Commerce · doi:10.2753/jec1086-4415100404 · Cited by 429
Remanufacturing for the Circular Economy: An Examination of Consumer Switching Behavior
Hazen, B. T., Mollenkopf, D. A., & Wang, Y. (2017) · Business Strategy and the Environment · doi:10.1002/bse.1929 · Cited by 429
Metadata
- Authors
- Keaveney, S. M., & Parthasarathy, M.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2001-10-01
- Volume
- 29
- Issue
- 4
- Pages
- 374-390
- ISSN
- 0092-0703 (ISSN-L)
- OpenAlex
- W2146289756
- Cited by
- 527
- References
- 57
- FWCI
- 11.95
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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- CoChat. (2026). Citation check: Customer Switching Behavior in Online Services: An Exploratory Study of the Role of Selected Attitudinal, Behavioral, and Demographic Factors. https://app.cochat.ai/papers/10.1177/03079450094225
- The paper
- Keaveney, S. M., & Parthasarathy, M. (2001). Customer Switching Behavior in Online Services: An Exploratory Study of the Role of Selected Attitudinal, Behavioral, and Demographic Factors. Journal of the Academy of Marketing Science. https://doi.org/10.1177/03079450094225
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
