The DOI matches its Crossref record.
LibQUAL+: Service Quality Assessment in Research Libraries
Abstract
LibQUAL + est un projet de recherche et developpement nord-americain entrepris dans le cadre d'un partenariat entre l'Association de Bibliotheques de Recherche (ARL) et l'Universite A&M au Texas. Il a pour objectif de definir et de mesurer la qualite des services a travers les etablissements et de creer des outils d'evaluation de qualite utiles pour la planification locale. Cet instrument a grande echelle, base sur les techniques du web a ete developpe dans le contexte des pressions constantes que les bibliotheques ont actuellement pour arriver a des evaluations/estimations basees sur le revenu. Concue initialement pour bibliotheques de recherche en Amerique du Nord, une aide de 500 000 USD provenant du Fund for the Improvement of Post-Secondary Education (FIPSE) cherche a etendre son application a toutes les formes d'enseignement superieur. L'article aborde les outils et les plans permettant de perfectionner l'instrument pendant des phases successives, incluant le test de l'instrument dans d'autres contextes culturels.
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Cites
No references could be resolved yet.
Research works printed but not linked: 10
- A. Parasuraman, 1988, Journal of Retailing, 64, 12
- Valarie A. Zeithaml , A. Parasuraman and Leonard L. Berry, Delivering Quality Service: Balancing Customer Perceptions and Expectations. New York: The Free Press, 1990. 16.
- A. Parasuraman. "The SERVQUAL Model: Its Evolution and Current Status." Presentation: ARL Symposium on Measuring Service Quality. Washington, DC: October 20, 2000. Available Saturday, April 28, 2001 at: http://www.arl.org/libqual/events/oct2000msq/slides/parasuraman/sld001.htm; Leonard Berry. On Great Service: A Framework for Action . New York: The Free Press, 1995. 35.
- 10.1016/S0099-1333(00)00117-8 · DOI
- Colleen Cook, Proceedings, 66th IFLA Council and General Conference. Section on Statistics
- Colleen Cook, Library Trends
- 10.1016/0022-4359(94)90033-7 · DOI
- Colleen Cook, 2000, College and Research Libraries, 62, 212
- 10.1016/S0099-1333(98)90106-9 · DOI
- Cullen, R., 2001, Library Trends
Cited by
Kingma, B., & McClure, K. (2015) · College & Research Libraries · doi:10.5860/crl.76.1.63 · Cited by 38
Metadata
- Authors
- Cook, C., Thompson, B., Heath, F., & Thompson, R.
- Affiliations
- Texas A&M University (US)
- ORCID
- Cook, Colleen
- Venue
- IFLA Journal
- Publisher
- SAGE Publications
- Published
- 2001-08
- Volume
- 27
- Issue
- 4
- Pages
- 264-268
- ISSN
- 0340-0352 (ISSN-L)
- 1745-2651
- OpenAlex
- W2139076778
- Cited by
- 67
- References
- 0
- Citations by year
- 2025: 1 · 2024: 1 · 2023: 1 · 2022: 4 · 2021: 2 · 2020: 4 · 2019: 3 · 2018: 1 · 2016: 1 · 2015: 2 · 2014: 2 · 2013: 1 · 2012: 8
- FWCI
- 17.02
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- IFLA Journal (publishedVersion)
- Topics
- Social Sciences › Library and Information Sciences › Library Science and Information Literacy
- Social Sciences › Library and Information Sciences › Library Science and Information
- Social Sciences › Library and Information Sciences › Web and Library Services
- Keywords
- LibQUAL+, service quality evaluation, research libraries, library user surveys, library planning, academic libraries, Association of Research Libraries
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
