The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
SERVING HAMBURGERS AND SELLING INSURANCE: Gender, Work, and Identity in Interactive Service Jobs
Abstract
Through an analysis of two highly routinized interactive service jobs, fast food service and insurance sales, this article explores the interrelationship of work, gender, and identity. While notions of proper gender behavior are quite flexible, gender-segregated service jobs reinforce the conception of gender differences as natural. The illusion that gender-typed interaction is an expression of workers' inherent natures is sustained, even in situations in which workers' appearances, attitudes, and demeanors are closely controlled by their employers. Gender-typed work has different meanings for women and men, however, because of differences in the cultural valuation of behavior considered appropriate to each gender.
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WEST, C., & ZIMMERMAN, D. H. (1987) · Gender & Society · doi:10.1177/0891243287001002002 · Cited by 8,954
Cited by
Martin, P. Y. (2004) · Social Forces · doi:10.1353/sof.2004.0081 · Cited by 592
Iacobucci, D., & Ostrom, A. (1993) · Journal of Consumer Psychology · doi:10.1016/s1057-7408(08)80017-4 · Cited by 324
Emotional Demands at Work: A Job Content Analysis
Steinberg, R. J., & Figart, D. M. (1999) · The ANNALS of the American Academy of Political and Social Science · doi:10.1177/000271629956100112 · Cited by 189
Metadata
- Authors
- LEIDNER, R.
- Venue
- Gender & Society
- Publisher
- SAGE Publications
- Published
- 1991-06
- Volume
- 5
- Issue
- 2
- Pages
- 154-177
- ISSN
- 0891-2432 (ISSN-L)
- 1552-3977
- OpenAlex
- W2014135516
- Cited by
- 349
- References
- 1
- FWCI
- 27.81
- Type
- journal article
- Language
- en
- Open access
- closed
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- LEIDNER, R. (1991). SERVING HAMBURGERS AND SELLING INSURANCE: Gender, Work, and Identity in Interactive Service Jobs. Gender & Society. https://doi.org/10.1177/089124391005002002
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
