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The Use of Technology in the Digital Workplace: A Framework for Human Resource Development
Abstract
The problem and the solution. The advancement of technology in the global workplace is having a profound impact on the roles of human resource development (HRD) professionals. In the past, technology in HRD was primarily educational media used to support training. Current forms of sophisticated technology, coupled with the expanded role of HRD in the global organization, are now used by HRD professionals to support learning at work,enhance job performance,and facilitate organizational development and change. This chapter presents a conceptual framework for thinking about the role of technology in the digital workplace and highlights the challenges faced by HRD professionals in promoting individual and organizational learning and performance improvement.
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“Previously, HRD technologies were used mainly in educational settings to support training (Benson et al., 2002).”
From Exploring Human Resource Management Digital Transformation in the Digital Age (2024) · cites this paper as Benson et al., 2002
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References 21 · Cited by 125
Research works printed but not linked: 24
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Metadata
- Authors
- Benson, A. D., Johnson, S. D., & Kuchinke, K. P.
- Venue
- Advances in Developing Human Resources
- Publisher
- SAGE Publications
- Published
- 2002-11
- Volume
- 4
- Issue
- 4
- Pages
- 392-404
- ISSN
- 1523-4223 (ISSN-L)
- 1552-3055
- OpenAlex
- W2033230229
- Cited by
- 125
- References
- 21
- Citations by year
- 2025: 8 · 2024: 15 · 2023: 9 · 2022: 8 · 2021: 5 · 2020: 11 · 2019: 5 · 2018: 11 · 2017: 7 · 2016: 4 · 2015: 5 · 2014: 3 · 2013: 3 · 2012: 4
- FWCI
- 4.22
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Advances in Developing Human Resources (publishedVersion)
- Topics
- Social Sciences › Psychology › Applied Psychology › Human Resource Development and Performance Evaluation
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Education, Management, Technology, Human Resources
- Social Sciences › Education › Innovative Education and Learning Practices
- Keywords
- digital workplace, HRD professionals, organizational learning, employee performance, organizational development, organizational change, conceptual framework, performance improvement
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Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: The Use of Technology in the Digital Workplace: A Framework for Human Resource Development. https://app.cochat.ai/papers/10.1177/152342202237518
- The paper
- Benson, A. D., Johnson, S. D., & Kuchinke, K. P. (2002). The Use of Technology in the Digital Workplace: A Framework for Human Resource Development. Advances in Developing Human Resources. https://doi.org/10.1177/152342202237518
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
