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Usability evaluation of mobile applications using ISO 9241 and ISO 25062 standards
Open accessAbstract
This paper presents an empirical study based on a set of measures to evaluate the usability of mobile applications running on different mobile operating systems, including Android, iOS and Symbian. The aim is to evaluate empirically a framework that we have developed on the use of the Software Quality Standard ISO 9126 in mobile environments, especially the usability characteristic. To do that, 32 users had participated in the experiment and we have used ISO 25062 and ISO 9241 standards for objective measures by working with two widely used mobile applications: Google Apps and Google Maps. The QUIS 7.0 questionnaire have been used to collect measures assessing the users' level of satisfaction when using these two mobile applications. By analyzing the results we highlighted a set of mobile usability issues that are related to the hardware as well as to the software and that need to be taken into account by designers and developers in order to improve the usability of mobile applications.
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“usability is primarily influenced by the user-interface [48]”
From A user-centred design framework for mHealth (2020) · cites this paper as [48]
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References 42 · Cited by 163
Research works printed but not linked: 5
- ISO 9126-2 (2001) ISO TR 9126-2: Software engineering—Product quality—Part 2: external metrics. International Organization for Standardization (ISO), Geneva
- Johnson P (1998a) Usability and mobility; interactions on the move. In: Proceedings of the first workshop on human-computer interaction with mobile devices, Glasgow, Scotland, GIST Technical Report G98-1
- Johnson P (1998b) Usability and mobility: interactions on the move. In: Proceedings of the first workshop on human–computer interaction with mobile devices
- Petrie H, Johnson V, Furner S, Strothotte T (1998) Design lifecycles and wearable computers for users with disabilities. In: Proceedings of the first workshop on human–computer interaction with mobile devices, Glasgow
- Ryan C, Gonsalves A (2005) The effect of context and application type on mobile usability: an empirical study. In: The proceeding of the 28th Australasian computer science conference, Australia, 2005, pp 115–124
Metadata
- Authors
- Moumane, K., Idri, A., & Abran, A.
- Affiliations
- Mohammed V University (MA)
- École de Technologie Supérieure (CA)
- Corresponding author
- Idri, Ali
- Venue
- SpringerPlus
- Published
- 2016-04-29
- Volume
- 5
- Issue
- 1
- Pages
- 548-548
- ISSN
- 2193-1801 (ISSN-L)
- PMC
- PMC4851667
- OpenAlex
- W2342799194
- Cited by
- 163
- References
- 42
- Citations by year
- 2026: 5 · 2025: 19 · 2024: 21 · 2023: 20 · 2022: 16 · 2021: 19 · 2020: 24 · 2019: 17 · 2018: 9 · 2017: 11 · 2016: 2
- FWCI
- 20.26
- Type
- journal article
- Language
- en
- Open access
- diamond
- doi.org
- Locations
- SpringerPlus (publishedVersion, cc-by)
- PubMed Central (publishedVersion, cc-by)
- PubMed (publishedVersion)
- Espace ÉTS (ETS) (submittedVersion)
- Topics
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Physical Sciences › Computer Science › Information Systems › Mobile and Web Applications
- Health Sciences › Health Professions › General Health Professions › Mobile Health and mHealth Applications
- Keywords
- software usability, ISO 9241, ISO 9126, usability evaluation, user satisfaction, mobile operating systems, Android, iOS, Symbian, Google Maps, Google Apps, usability problems
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