Cited by 364Electronic Health Records SystemsTechnology Adoption and User BehaviourInformation Systems Theories and Implementation

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Determinants of Success of Inpatient Clinical Information Systems: A Literature Review

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van der Meijden, M. J.·2003·Journal of the American Medical Informatics Association

DOI 10.1197/jamia.m1094PMC PMC342046

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Abstract

We reviewed the English and Dutch literature on evaluations of patient care information systems that require data entry by health care professionals published from 1991 to 2001. Our objectives were to identify attributes that were used to assess the success of such systems and to test the ability of a framework developed by Delone and McLean for management information systems(1) to categorize these attributes correctly. The framework includes six dimensions or success factors: system quality, information quality, usage, user satisfaction, individual impact, and organizational impact. Thirty-three papers were selected for complete review. Types of study design included descriptive, correlational, comparative, and case studies. A variety of relevant attributes could be assigned to the six dimensions in the Delone and McLean framework, but some attributes, predominantly in cases of failure, did not fit any of the categories. They related to contingent factors, such as organizational culture. Our review points out the need for more thorough evaluations of patient care information systems that look at a wide range of factors that can affect the relative success or failure of these systems.

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Authors: van der Meijden, M. J.
Venue: Journal of the American Medical Informatics Association
Publisher: Oxford University Press (OUP)
Published: 2003-01-28
Volume: 10
Issue: 3
Pages: 235-243
ISSN: 1067-5027 (ISSN-L)
1527-974X
DOI: 10.1197/jamia.m1094
PMC: PMC342046
OpenAlex: W2108856141
Cited by: 363
References: 61
Citations by year: 2026: 4 · 2025: 4 · 2024: 9 · 2023: 7 · 2022: 5 · 2021: 11 · 2020: 9 · 2019: 13 · 2018: 11 · 2017: 13 · 2016: 16 · 2015: 31 · 2014: 25 · 2013: 21 · 2012: 31
FWCI: 2.38
Type: journal article
Language: en
Open access: bronze
doi.org
Locations: Journal of the American Medical Informatics Association (publishedVersion)
PubMed Central (publishedVersion)
PubMed (publishedVersion)
Pure Amsterdam UMC (publishedVersion)
Data Archiving and Networked Services (DANS) (submittedVersion)
Topics: Health Sciences › Health Professions › Health Information Management › Electronic Health Records Systems
Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Social Sciences › Business, Management and Accounting › Management Information Systems › Information Systems Theories and Implementation
Keywords: clinical information systems, system success factors, system quality, information quality, user satisfaction, organizational impact, organizational culture, system evaluation
MeSH terms: Computer Systems, Consumer Behavior, Evaluation Studies as Topic, Hospital Information Systems, Humans, Nursing Records, Organizational Innovation, Organizational Culture, Medical Records Systems, Computerized, Computer Security

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