Distributional and Procedural Aspects of Satisfaction With Citizen-Police Encounters
Abstract
Using data from a survey of a sample of the residents of Evanston, Illinois, the hypothesis of Thibaut and Walker—that the procedures utilized to resolve a dispute have an impact upon satisfaction that is independent of outcomes received—is tested in the context of police-citizen encounters, It is found that when citizens call the police for assistance or are stopped by the police, their perception of the fairness of their treatment by the police has an impact upon their satisfaction with the police that is independent of whether the police: (1) solve the problem about which the citizen calls; or (2) cite the citizen they have stopped for a violation of the law. These findings suggest that issues of procedural justice have a much broader range of applicability than to the courtroom settings within which they have previously been studied.
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The policing literature contains ample evidence attesting to the importance of procedural justice in police-citizen encounters, even when such interactions result in arrest.
“The policing literature contains ample evidence attesting to the importance of procedural justice in police-citizen encounters (e.g., Tyler, 1990;Tyler & Folger, 1980), even when such interactions result in arrest (Bouffard & Piquero, in press;Paternoster, Brame, Bachman, & Sherman, 1997; see also Sherman, 1993).”
From Procedural Justice and Order Maintenance Policing: A Study of Inner‐City Young Men’s Perceptions of Police Legitimacy (2010) · cites this paper as Tyler & Folger, 1980
Even citizens who have involuntary police contacts express greater satisfaction afterward if they believe the officer treated them fairly.
“Even citizens who have involuntary police contacts express greater satisfaction afterward if they believe the officer treated them fairly (Tyler & Folger, 1980).”
From Procedural Justice and Order Maintenance Policing: A Study of Inner‐City Young Men’s Perceptions of Police Legitimacy (2010) · cites this paper as Tyler & Folger, 1980
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References 10 · Cited by 282
- Authors
- Tyler, T. R., & Folger, R.
- Affiliations
- Northwestern University (US)
- Venue
- Basic and Applied Social Psychology
- Publisher
- Informa UK Limited
- Published
- 1980-12
- Volume
- 1
- Issue
- 4
- Pages
- 281-292
- ISSN
- 0197-3533 (ISSN-L)
- 1532-4834
- OpenAlex
- W2079504183
- Cited by
- 282
- References
- 10
- Citations by year
- 2025: 2 · 2024: 4 · 2023: 9 · 2022: 8 · 2021: 8 · 2020: 8 · 2019: 12 · 2018: 9 · 2017: 12 · 2016: 12 · 2015: 8 · 2014: 11 · 2013: 6 · 2012: 12
- FWCI
- 20.37
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Basic and Applied Social Psychology (publishedVersion)
- Topics
- Social Sciences › Political Science and International Relations › Policing Practices and Perceptions
- Social Sciences › Law › Criminal Justice and Penology
- Social Sciences › Sociology and Political Science › Social and Intergroup Psychology
- Keywords
- procedural justice, distributive justice, citizen satisfaction with police, police-citizen encounters, perceived fairness, police stops, dispute settlement procedure
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