The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.
Coping With Negative Emotions in Purchase‐Related Situations
Abstract
We investigate how consumers manage stressful emotional experiences in purchase‐related situations. Eight coping strategies that consumers may use to deal with stressful incidents are distinguished and hypotheses are formulated about which coping strategies are linked to each of four different negative emotions (anger, disappointment, regret, and worry). The findings indicate that distinct strategies are employed by consumers to cope with different emotions, or the problem that caused these emotions, and that the emotion‐coping relations are generalizable across two samples of respondents.
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Citations
Cites
“Stress: appraisal and coping,”
Folkman, S. (2013) · Encyclopedia of Behavioral Medicine · doi:10.1007/978-1-4419-1005-9_215 · Cited by 27,833
Lazarus, R. S. (1991) · doi:10.1093/oso/9780195069945.001.0001 · Cited by 12,691
Assessing coping strategies: A theoretically based approach.
Carver, C. S., Scheier, M. F., & Weintraub, J. K. (1989) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.56.2.267 · Cited by 11,507
The Cognitive Structure of Emotions
Ortony, A., Clore, G. L., & Collins, A. (1988) · doi:10.1017/cbo9780511571299 · Cited by 6,208
Relations among emotion, appraisal, and emotional action readiness
Frijda, N. H., Kuipers, P., & ter Schure, E. (1989) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.57.2.212 · Cited by 2,379
Cited by
Zhao, X., Xia, Q., & Huang, W. (2020) · Information & Management · doi:10.1016/j.im.2020.103265 · Cited by 177
Coping with guilt and shame in the impulse buying context.
Yi, S., & Baumgartner, H. (2011) · Journal of Economic Psychology · doi:10.1016/j.joep.2011.03.011 · Cited by 115
Self-citationWhen Sharing Consumption Emotions With Strangers Is More Satisfying Than Sharing Them With Friends
López-López, I., Ruiz-de-Maya, S., & Warlop, L. (2014) · Journal of Service Research · doi:10.1177/1094670514538835 · Cited by 72
Metadata
- Authors
- Yi, S., & Baumgartner, H.
- Venue
- Journal of Consumer Psychology
- Publisher
- Wiley
- Published
- 2004-01
- Volume
- 14
- Issue
- 3
- Pages
- 303-317
- ISSN
- 1057-7408 (ISSN-L)
- 1532-7663
- OpenAlex
- W2081053894
- Cited by
- 400
- References
- 5
- FWCI
- 17.93
- Type
- journal article
- Language
- en
- Open access
- closed
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