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Analyzing 2,589 child neurology telehealth encounters necessitated by the COVID-19 pandemic
Open accessAbstract
OBJECTIVE: To assess the rapid implementation of child neurology telehealth outpatient care with the onset of the coronavirus disease 2019 (COVID-19) pandemic in March 2020. METHODS: This was a cohort study with retrospective comparison of 14,780 in-person encounters and 2,589 telehealth encounters, including 2,093 audio-video telemedicine and 496 scheduled telephone encounters, between October 1, 2019 and April 24, 2020. We compared in-person and telehealth encounters for patient demographics and diagnoses. For audio-video telemedicine encounters, we analyzed questionnaire responses addressing provider experience, follow-up plans, technical quality, need for in-person assessment, and parent/caregiver satisfaction. We performed manual reviews of encounters flagged as concerning by providers. RESULTS: There were no differences in patient age and major ICD-10 codes before and after transition. Clinicians considered telemedicine satisfactory in 93% (1,200 of 1,286) of encounters and suggested telemedicine as a component for follow-up care in 89% (1,144 of 1,286) of encounters. Technical challenges were reported in 40% (519 of 1,314) of encounters. In-person assessment was considered warranted after 5% (65 of 1,285) of encounters. Patients/caregivers indicated interest in telemedicine for future care in 86% (187 of 217) of encounters. Participation in telemedicine encounters compared to telephone encounters was less frequent among patients in racial or ethnic minority groups. CONCLUSIONS: We effectively converted most of our outpatient care to telehealth encounters, including mostly audio-video telemedicine encounters. Providers rated the vast majority of telemedicine encounters to be satisfactory, and only a small proportion of encounters required short-term in-person follow-up. These findings suggest that telemedicine is feasible and effective for a large proportion of child neurology care. Additional strategies are needed to ensure equitable telemedicine use.
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Metadata
- Authors
- Rametta, S. C., Fridinger, S. E., Gonzalez, A. K., Xian, J., Galer, P. D., Kaufman, M., Prelack, M. S., Sharif, U., Fitzgerald, M. P., Melamed, S. E., Malcolm, M. P., Kessler, S. K., Stephenson, D. J., Banwell, B. L., Abend, N. S., & Helbig, I.
- Affiliations
- University of Pennsylvania (US)
- Corresponding author
- Helbig, Ingo
- ORCID
- Venue
- Neurology
- Published
- 2020-09
- Volume
- 95
- Issue
- 9
- Pages
- e1257-e1266
- ISSN
- 0028-3878 (ISSN-L)
- 1526-632X
- PMC
- PMC7538222
- OpenAlex
- W3034062233
- Cited by
- 129
- References
- 19
- Citations by year
- 2026: 4 · 2025: 7 · 2024: 11 · 2023: 19 · 2022: 34 · 2021: 44 · 2020: 10
- FWCI
- 20.06
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Licence
- cc-by-nc-nd
- Locations
- Neurology (publishedVersion, cc-by-nc-nd)
- PubMed Central (publishedVersion, cc-by-nc-nd)
- PubMed (publishedVersion)
- Funders
- Children's Hospital of Philadelphia
- Topics
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Health Sciences › Medicine › Oncology › COVID-19 and healthcare impacts
- Health Sciences › Dentistry › General Dentistry › Dental Research and COVID-19
- Keywords
- telemedicine, pediatric neurology, COVID-19 pandemic, outpatient care, caregiver satisfaction, racial and ethnic disparities, technical challenges
- MeSH terms
- COVID-19, Adolescent, Child, Child, Preschool, Female, Humans, Job Satisfaction, Male, Minority Groups, Neurology, Pediatrics, Pneumonia, Viral, Surveys and Questionnaires, Retrospective Studies, Cohort Studies, Caregivers, Patient Satisfaction, Telemedicine, Coronavirus Infections, Pandemics
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