The DOI matches its Crossref record; 9 of the 10 references it cites were found in a registry or an index.
The Implementation of Mental Health Clinical Triage Systems in University Health Services
Abstract
The increase in the level of severity of student psychological difficulties and the growing need for psychological services in higher education settings has placed considerable pressure on college and university mental health services to respond effectively to this demand. One way several of these services have responded has been to implement clinical triage systems. Though these systems have been well developed in physical health settings, their use in mental health services, especially higher education mental health settings, are still novel. The present article outlines the processes and procedures involved in developing and implementing a clinical triage system through the perspectives of two sites. Issues addressed include how a mental health service moves to the utilization of a clinical triage system, the processes and components involved in the successful transition to a clinical triage system, the impact on the campus and a discussion of the risk management implications of implementing a clinical triage system.
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“One study among students in university health services in the USA concluded that telephone triage enabled rapid clinical intervention at a time when increased efficiency is required [46]”
Citations
Cites
Changes in counseling center client problems across 13 years
Benton, S. A., Robertson, J. M., Tseng, W.-C., Newton, F. B., & Benton, S. L. (2003) · Professional Psychology: Research and Practice · doi:10.1037/0735-7028.34.1.66 · Cited by 619
Mental Health Triage in Emergency Medicine
Smart, D., Pollard, C., & Walpole, B. G. (1999) · Australian & New Zealand Journal of Psychiatry · doi:10.1046/j.1440-1614.1999.00515.x · Cited by 165
Emergency department mental health triage consultancy service: a qualitative evaluation
Wynaden, D., Chapman, R., McGowan, S., McDonough, S., Finn, M., & Hood, S. D. (2003) · Accident and Emergency Nursing · doi:10.1016/s0965-2302(02)00237-0 · Cited by 63
Brown, S. A., Parker, J. D., & Godding, P. R. (2002) · The Journal of Behavioral Health Services & Research · doi:10.1007/bf02287708 · Cited by 58
Improving competence in emergency mental health triage
Broadbent, M., Jarman, H., & Berk, M. (2002) · Accident and Emergency Nursing · doi:10.1054/aaen.2001.0377 · Cited by 55
AN EXAMINATION OF TELEPHONE TRIAGE IN A MENTAL HEALTH CONTEXT
Kevin, J. (2002) · Issues in Mental Health Nursing · doi:10.1080/01612840260433640 · Cited by 14
THE MEDICOLEGAL DANGERS OF TELEPHONE TRIAGE IN MENTAL HEALTH CARE
Erdman, C. (2001) · Journal of Legal Medicine · doi:10.1080/01947640152750964 · Cited by 12
Emergency Mental Health Triage: A Multidisciplinary Approach
Birch, W. G., & Martin, M. (1985) · Social Work · doi:10.1093/sw/30.4.364 · Cited by 12
Toward a model of psychological triage: who will most need assistance?
Gs, E. (1999) · PubMed · Cited by 10
Research works printed but not linked: 4
- Everly G. S., 1999, International Journal of Emergency Mental Health, 1, 151
- Gallagher R. P., 2003, National Survey of counseling center directors
- Rockland-Miller, H. 1999. Implementation of a clinical triage system in the university mental health clinic.Workshop presented at the Annual Meeting of the Association for University and College Counseling Center Directors (AUCCCD). October311999, Miami Beach, Florida.
- Rockland-Miller, H., Hattauer, E., Hotelling, K. and Eells, G. 2003. Use of clinical triage in university mental health: A Multi-Site perspective.Workshop presented at the Annual Meeting of the Association for University and College Counseling Center Directors (AUCCCD). November112003, Snowbird, Utah.
Cited by
Mental health problems and help-seeking behavior among college students
Hunt, J., & Eisenberg, D. (2010) · Journal of Adolescent Health · doi:10.1016/j.jadohealth.2009.08.008 · Cited by 1,949
Eisenberg, D., Hunt, J., & Speer, N. (2012) · Harvard Review of Psychiatry · doi:10.3109/10673229.2012.712839 · Cited by 365
Mental Health Services for Students at Postsecondary Institutions: A National Survey
Jaworska, N., Somma, E. D., Fonseka, B., Heck, E., & MacQUEEN, G. M. (2016) · The Canadian Journal of Psychiatry · doi:10.1177/0706743716640752 · Cited by 122
Hardy, J. A., Weatherford, R. D., Locke, B. D., DePalma, N. H., & D'Iuso, N. T. (2011) · Journal of College Student Psychotherapy · doi:10.1080/87568225.2011.581929 · Cited by 43
Let's Talk: Getting Out of the Counseling Center to Serve Hard‐to‐Reach Students
Boone, M. S., Edwards, G. R., Haltom, M., Hill, J. S., Liang, Y., Mier, S., Shropshire, S. Y., Belizaire, L. S., Kamp, L. C., Murthi, M., et al. (2011) · Journal of Multicultural Counseling and Development · doi:10.1002/j.2161-1912.2011.tb00634.x · Cited by 39
Metadata
- Authors
- Rockland-Miller, H. S., & Eells, G. T.
- Affiliations
- University of Massachusetts Amherst (US)
- Cornell University (US)
- Venue
- Journal of College Student Psychotherapy
- Publisher
- Informa UK Limited
- Published
- 2006-06-27
- Volume
- 20
- Issue
- 4
- Pages
- 39-51
- ISSN
- 1540-4730 (ISSN-L)
- 8756-8225
- OpenAlex
- W2024186474
- Cited by
- 28
- References
- 10
- Citations by year
- 2025: 1 · 2024: 5 · 2023: 1 · 2021: 3 · 2017: 3 · 2016: 2 · 2012: 3
- FWCI
- 1.11
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of College Student Psychotherapy (publishedVersion)
- Topics
- Social Sciences › Psychology › Clinical Psychology › Psychiatric care and mental health services
- Health Sciences › Medicine › Psychiatry and Mental health › Mental Health Treatment and Access
- Social Sciences › Psychology › Clinical Psychology › Psychology and Mental Health
- Keywords
- clinical triage, university mental health services, college student mental health, risk management
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: The Implementation of Mental Health Clinical Triage Systems in University Health Services. https://app.cochat.ai/papers/10.1300/j035v20n04_05
- The paper
- Rockland-Miller, H. S., & Eells, G. T. (2006). The Implementation of Mental Health Clinical Triage Systems in University Health Services. Journal of College Student Psychotherapy. https://doi.org/10.1300/j035v20n04_05