Early experience of the use of short message service (SMS) technology in routine clinical care
Open accessAbstract
OBJECTIVE: To conduct a technical appraisal and qualitative interviews with short message service (SMS--mobile phone text message) users in mainstream health care. DESIGN: Observation of service usage followed by in-depth semi-structured interviews. SETTING: A National Health Service (NHS) general practice in Scotland. PARTICIPANTS: One hundred and eighty patients registered. MAIN OUTCOME MEASURES: Service utilisation and patients' views. RESULTS: It was technically feasible to open up access to mainstream NHS general practice services using SMS for appointment booking, repeat prescription ordering, clinical enquiries and remote access to the core clinical summary. CONCLUSION: Patients were able to use SMS services responsibly and found automation of prescription ordering particularly useful. Service utilisation was modest and did not adversely impact on the workload of general practitioners (GPs) or their staff.
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In a Scotland SMS study, most patients reported being pleasantly surprised at the system's convenience and ease of use.
“Most patients reported being ''pleasantly surprised' at the system's convenience and ease of use.”
From The Empirical Foundations of Telemedicine Interventions in Primary Care (2016) · cites this paper as [54]
In the Scotland SMS study, service uptake was slow even by younger patients.
“However, ''service uptake was slow'' even by younger patients.”
From The Empirical Foundations of Telemedicine Interventions in Primary Care (2016) · cites this paper as [54]
The authors of the Scotland SMS study concluded that mainstream NHS GP services including appointment booking, repeat prescription ordering and clinical enquiries can be safely accessed using SMS and mobile phones.
“They concluded that ''mainstream NHS GP services including appointment booking, repeat prescription ordering and clinical enquiries can be safely accessed using SMS and mobile phones.''”
From The Empirical Foundations of Telemedicine Interventions in Primary Care (2016) · cites this paper as [54]
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References 10 · Cited by 17
- Authors
- Neville, R., Reed, C., Boswell, B., Sergeant, P., Sullivan, T., & Sullivan, F.
- Affiliations
- NHS Tayside (GB)
- Venue
- Journal of Innovation in Health Informatics
- Publisher
- Portico
- Published
- 2008-11-01
- Volume
- 16
- Issue
- 3
- Pages
- 203-211
- ISSN
- 1475-9985 (ISSN-L)
- 2058-4555
- OpenAlex
- W2102533055
- Cited by
- 17
- References
- 10
- Citations by year
- 2024: 1 · 2020: 1 · 2016: 2 · 2015: 1 · 2014: 2 · 2013: 1 · 2012: 3
- FWCI
- 3.86
- Type
- journal article
- Language
- en
- Open access
- green
- doaj.org
- Licence
- cc-by-sa
- Locations
- Journal of Innovation in Health Informatics (publishedVersion)
- PubMed (publishedVersion)
- Discovery Research Portal (University of Dundee) (publishedVersion)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
- Journal of Innovation in Health Informatics (BCS, The Chartered Institute for IT) (submittedVersion)
- Topics
- Health Sciences › Health Professions › General Health Professions › Mobile Health and mHealth Applications
- Health Sciences › Health Professions › Health Information Management › Electronic Health Records Systems
- Health Sciences › Health Professions › Health Information Management › Health, Technology, Consumer Behavior
- Keywords
- short message service, text messaging, general practice, routine clinical practice, appointment scheduling, patient perspectives, service utilization, general practitioner workload
- MeSH terms
- Communication, Family Practice, Female, United Kingdom, Humans, Interviews as Topic, Male, Middle Aged, Physician-Patient Relations, State Medicine, Program Evaluation, Cell Phone
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