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Cited by 191

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Poor People Using Mobile Financial Services : Observations on Customer Usage and Impact from M-PESA

Open access
Morawczynski, Olga, Pickens, Mark·2009·World Bank, Washington, DC eBooks
DOI 10.1596/9492
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Abstract

Despite growing agreement on the potential of technology to expand access to finance, or branchless banking, there is surprisingly little data publicly available about low-income users. This brief draws on some of the first ethnographic research on Mobile-Swahili for money (M-PESA), one of the earliest success stories in mobile phone-based delivery of financial services. The research offers insights into how poor people use M-PESA, its impact on their lives, and some unexpected consequences.

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Metadata

Authors
Morawczynski, O., & Pickens, M.
Venue
World Bank, Washington, DC eBooks
Publisher
World Bank, Washington, DC
Published
2009-08
Pages
1-4
DOI
10.1596/9492
OpenAlex
W172618368
Cited by
191
References
0
FWCI
12.61
Type
book
Language
en
Open access
green

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CoChat. (2026). Citation check: Poor People Using Mobile Financial Services : Observations on Customer Usage and Impact from M-PESA. https://app.cochat.ai/papers/10.1596/9492
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Morawczynski, O., & Pickens, M. (2009). Poor People Using Mobile Financial Services : Observations on Customer Usage and Impact from M-PESA. World Bank, Washington, DC eBooks. https://doi.org/10.1596/9492

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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.