Students’ experiences, learning outcomes and satisfaction in e-learning
Open accessAbstract
This study was aimed to examine whether students’ experiences in e-learning are related to learning outcomes and satisfaction. Three learning experiences, which are course design, interaction with the instructor and interaction with peer students were identified as the predictors of learning outcomes and satisfaction. Self-administered questionnaire was adopted. The paper questionnaires were distributed to students at a university in Malaysia. In total, 670 valid responses were obtained. Exploratory factor analysis was performed to confirm the underlying factor structure for the observed variables. Regression analyses indicated that course design, interaction with the instructor and interaction with peer students are positively related to the learning outcomes and satisfaction. Among all learning experiences, interaction with peer students make the strongest contributions to learning outcomes and satisfaction. This study demonstrates the importance for University administrators and instructors to design e-learning course to optimal students’ experiences to enhance their learning outcomes and satisfaction.
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When students achieve expected learning outcomes, they demonstrate higher satisfaction with the learning process.
“This finding aligns with existing research: when students achieve expected LO, they demonstrate higher satisfaction with the learning process (Goh et al., 2017).”
From Exploring the factors influencing college students’ learning satisfaction in generative AI-supported MOOCs learning environment: a learning experience framework perspective (2025) · cites this paper as Goh et al., 2017
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Lv, P., Wang, X., Nie, Y., Wu, R., & Wang, L. (2025) · Frontiers in Psychology · doi:10.3389/fpsyg.2025.1633686 · Cited by 5 · see citing works
“This finding aligns with existing research: when students achieve expected LO, they demonstrate higher satisfaction with the learning process (Goh et al., 2017).”
- Authors
- Goh, C. F., Leong, C. M., Kasmin, K., Hii, P. K., & Tan, O. K.
- Affiliations
- University of Technology Malaysia (MY)
- UCSI University (MY)
- Technology College Sarawak (MY)
- ORCID
- Hii, Puong Koh
- Venue
- Journal of e-Learning and Knowledge Society
- Publisher
- Journal of e-Learning and Knowledge Society
- Published
- 2017-05-29
- OpenAlex
- W2619926157
- Cited by
- 138
- References
- 0
- Citations by year
- 2026: 1 · 2025: 12 · 2024: 20 · 2023: 27 · 2022: 32 · 2021: 23 · 2020: 15 · 2019: 5 · 2018: 3
- FWCI
- 11.84
- Type
- journal article
- Language
- en
- Open access
- green
- doaj.org
- Licence
- cc-by-sa
- Locations
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
- Società Italiana di e-Learning
- Topics
- Social Sciences › Education › Online and Blended Learning
- Social Sciences › Education › Technology-Enhanced Education Studies
- Social Sciences › Education › Evaluation of Teaching Practices
- Keywords
- online learning, student learning experience, learning outcomes, student satisfaction, course design, instructor-student interaction, peer interaction, higher education
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