What factors influence the use of electronic health records during the first 10 minutes of the clinical encounter?
Open accessAbstract
Purpose: The use of electronic health records (EHRs) by physicians during the consultation is common and can be problematic. Factors influencing the use of EHRs during clinical encounters include physician and patient characteristics, consultation type as well as spatial organization of the room and type of EHR template. Their relative importance is however not well known. This study aimed to explore to what extent several physician, patient and consultation factors were associated with EHR use during the first 10 minutes of primary care consultations. Methods: We examined EHR use of 17 residents in 142 videotaped consultations at the Primary Care Division of the Geneva University Hospitals, Switzerland. We conducted univariable and multivariable analyses with patient, physician and consultation variables to predict EHR use: sex and age of the patient; physician’s sex, age, postgraduate experience and EHR-use self-perception; and language, type of consultation (new/follow-up) and content of the consultation using the Roter interaction analysis system (RIAS), the main variable being the percentage of utterances in relation to EHR use during the first 10 minutes. Results: Male physicians (residents) and those with less clinical experience and conducting a new consultation or addressing biomedical content were positively correlated with EHR use (+5.3% for male physicians, P =0.101; +0.6% per year of experience, P =0.021; +6.0% for new consultation, P =0.097; +0.4% per 1% of biomedical content increase; P =0.018). Conclusion: Only a small number of physician, patient and consultation factors appear to have an impact on the use of EHR during primary care consultations, and this impact remains modest. Given the influence of EHR use on physician–patient relationship, further research should explore what other factors are implicated in EHR use and whether they can be changed or improved. Keywords: computer use, primary care, predicting factors, electronic health record
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Negative EHR user experiences in general may result in partial data capture.
“negative EHR user experiences in general may result in partial data capture [29,32,33].”
From The relationship between perceptions of electronic health record usability and clinical importance of social and environmental determinants of health on provider documentation (2024) · cites this paper as [33]
The Introduction (page not available) says physicians more readily accept EHRs after positive experiences, and the Discussion says EHR use can vary with expectations and experiences. Neither passage establishes that negative user experiences result in partial data capture; the study measured EHR use during encounters, not completeness of captured data. (LLM, conf=0.76)
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Sood, N., Stetter, C., Kunselman, A., & Jasani, S. (2024) · PLOS Digital Health · doi:10.1371/journal.pdig.0000428 · Cited by 6 · see citing works
- Authors
- Lanier, C., Cerutti, B., Dominicé Dao, M., Hudelson, P., & Junod Perron, N.
- Affiliations
- University of Geneva (CH)
- University Hospital of Geneva (CH)
- Corresponding author
- Lanier, Cédric
- Venue
- International Journal of General Medicine
- Publisher
- Informa UK Limited
- Published
- 2018-10
- Volume
- Volume 11
- Pages
- 393-398
- ISSN
- 1178-7074 (ISSN-L)
- PMC
- PMC6183548
- OpenAlex
- W2894597935
- Cited by
- 12
- References
- 4
- Citations by year
- 2026: 1 · 2025: 2 · 2024: 2 · 2023: 1 · 2022: 1 · 2021: 2 · 2019: 3
- FWCI
- 1.58
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- Locations
- International Journal of General Medicine (publishedVersion, cc-by-nc)
- Europe PMC (PubMed Central) (publishedVersion, cc-by-nc)
- PubMed Central (publishedVersion, cc-by-nc)
- PubMed (publishedVersion)
- Archive ouverte UNIGE (University of Geneva) (publishedVersion, other-oa)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
- Dove Medical Press (Taylor and Francis Group) (submittedVersion, cc-by-nc)
- Archive ouverte UNIGE (University of Geneva) (submittedVersion, cc-by-nc)
- Topics
- Health Sciences › Health Professions › Health Information Management › Electronic Health Records Systems
- Health Sciences › Health Professions › Health Information Management › Medical Coding and Health Information
- Health Sciences › Health Professions › General Health Professions › Primary Care and Health Outcomes
- Keywords
- electronic health records, primary care visits, physician characteristics, patient characteristics, physician-patient relationship, Roter Interaction Analysis System, medical residents, clinical experience
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