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Cited by 31Telemedicine and Telehealth ImplementationCOVID-19 and healthcare impactsPatient-Provider Communication in Healthcare

The DOI matches its Crossref record; 19 of the 19 references it cites were found in a registry or an index.

Optimizing the Communication with Cancer Patients During the COVID-19 Pandemic: Patient Perspectives

Open access
Tashkandi, Emad, BaAbdullah, M, Zeeneldin, Ahmed, AlAbdulwahab, A, Elemam, Omima, Elsamany, S, Alfayez, M, Dabash, Y, Khayat, E, Hassanin, Fayza, Abdulhameed, Rasha, Jazieh, Abdul Rahman·2020·Patient Preference and Adherence
DOI 10.2147/ppa.s263022PMC PMC7381793
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Abstract

BACKGROUND: During curfew, patients are self-isolated at home and worried. Patient-doctor interactions may be disrupted and therefore need to be replaced by alternative effective communication methods. PURPOSE: To describe the preferences of cancer patients with respect to communication methods and the use of patient-accessible electronic health records (PAEHRs). To record the impact on cancer patients during the COVID-19 pandemic and the knowledge and attitude of the patients towards it. PATIENTS AND METHODS: We created a self-administered electronic survey that was piloted and evaluated for its clinical relevance. Using convenient sampling methods, we surveyed the cancer patients in our Oncology Center. RESULTS: We received 385 responses between April 15 and April 30, 2020. The preferred method for communication was a phone call with a 92% response rate followed by the electronic patient portal, mobile application, telemedicine and text message in 75%, 76%, 73%, and 72%, respectively. The majority (97%) preferred the use of PAEHRs for appointments, 95% for drug delivery and to view laboratory tests, and 92% in requesting medical reports. In our survey, 22% of patients with cancer reported that their medical cancer care had not been affected by COVID-19. They reported that trusted sources of information during COVID-19 included the Ministry of Health with 98% and doctors with 94%. Sixty-one percent know that they are more susceptible to COVID-19 infection and 91% of respondents supported the notion of digital transformation in the caring of cancer patients. CONCLUSION: Our study revealed a general acceptance of patients to telecommunication as substitute to in-person interaction with their physicians. Interaction between cancer patients and health care providers should not be disrupted but should be augmented with more effective platforms to improve health care outcomes.

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Figure 1 Respondents’ reported preferences of communication methods during the COVID-19 pandemic. This figure shows patients’ responses when asked about their preferred communication methods.
Figure 1 Respondents’ reported preferences of communication methods during the COVID-19 pandemic. This figure shows patients’ responses when asked about their preferred communication methods.CC BY-NC · PubMed Central
Figure 2 Respondents’ reported preferred use of patient-accessible electronic health records (PAEHRs). This figure shows patients’ responses when asked about preferred use of patient-accessible electronic health records (PAEHRs) to book appointments, request/delivery of drugs, view laboratory tests, view/request medical reports and sick leave.
Figure 2 Respondents’ reported preferred use of patient-accessible electronic health records (PAEHRs). This figure shows patients’ responses when asked about preferred use of patient-accessible electronic health records (PAEHRs) to book appointments, request/delivery of drugs, view laboratory tests, view/request medical reports and sick leave.CC BY-NC · PubMed Central
Figure 3 Respondents’ preferred trusted source of COVID-19 information. This figure shows patients’ responses when asked about their preferred trusted source of information during the COVID-19 pandemic, selection of more than one option allowed. TV = Television.
Figure 3 Respondents’ preferred trusted source of COVID-19 information. This figure shows patients’ responses when asked about their preferred trusted source of information during the COVID-19 pandemic, selection of more than one option allowed. TV = Television.CC BY-NC · PubMed Central
Figure 4 Respondents’ reported support of digital transformation in cancer care? This Figure shows patients’ responses when asked if they support the notion of digital transformation for caring of cancer patients.
Figure 4 Respondents’ reported support of digital transformation in cancer care? This Figure shows patients’ responses when asked if they support the notion of digital transformation for caring of cancer patients.CC BY-NC · PubMed Central

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  1. Passmore, 2002, Fam Med, 34, 281

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Metadata

Authors
Tashkandi, E., BaAbdullah, M., Zeeneldin, A., AlAbdulwahab, A., Elemam, O., Elsamany, S., Alfayez, M., Dabash, Y., Khayat, E., Hassanin, F., Abdulhameed, R., & Jazieh, A. R.
Affiliations
  • Umm al-Qura University (SA)
  • King Abdullah Medical City (SA)
  • Cairo University (EG)
  • Mansoura University (EG)
  • King Saud bin Abdulaziz University for Health Sciences (SA)
Corresponding author
Tashkandi, Emad
ORCID
Venue
Patient Preference and Adherence
Publisher
Informa UK Limited
Published
2020-07
Volume
Volume 14
Pages
1205-1212
ISSN
1177-889X (ISSN-L)
DOI
10.2147/ppa.s263022
PMC
PMC7381793
OpenAlex
W3042274227
Cited by
30
References
19
Citations by year
2025: 3 · 2024: 3 · 2023: 3 · 2022: 10 · 2021: 11
FWCI
4.50
Type
journal article
Language
en
Open access
Licence
Locations
  • Patient Preference and Adherence (publishedVersion, cc-by-nc)
  • PubMed Central (publishedVersion, cc-by-nc)
  • PubMed (publishedVersion)
  • Dove Medical Press (Taylor and Francis Group) (submittedVersion, cc-by-nc)
Topics
  • Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
  • Health Sciences › Medicine › Oncology › COVID-19 and healthcare impacts
  • Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
Keywords
cancer patients, COVID-19 pandemic, patient-provider communication, patient preferences, patient-accessible electronic health records, telemedicine, telecommunications, patient portals, mobile health apps, self-isolation, digitalization of healthcare, COVID-19 susceptibility

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