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Cited by 24E-Government and Public ServicesPublic Policy and Administration ResearchPublic Administration and Political Analysis

The DOI matches its Crossref record; 24 of the 25 references it cites were found in a registry or an index.

Government 2.0? Technology, Trust and Collaboration in the UAE Public Sector

Open access
Salem, Fadi, Jarrar, Yasar·2010·Policy & Internet
DOI 10.2202/1944-2866.1016
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Abstract

Increased use of the Internet and related technologies in government seems to hold out promise for a collaborative governance model, derived from cross‐agency information and knowledge sharing, but many governments struggle to attain this goal. Over the past decade, many local and federal government entities in the United Arab Emirates witnessed a shift from the traditional, hierarchical ‘silos mode’ of governance into a ‘competitive mode,’ heavily influenced by ‘New Public Management’ approaches. Although competition has had a relatively positive impact on government efficiency, there is evidence that it has increased institutional and policy complexity, reduced levels of trust and decreased knowledge sharing in government, thereby reinforcing information silos and hindering collaboration and cross‐government innovations. This article reports a national survey of UAE government employees in federal and local government institutions which found that ‘technology,’ ‘leadership’ and ‘trust’ are perceived as the top three interconnected enablers of collaboration in the UAE government. The article concludes that there is now a possibility to move towards a more collaborative mode in governance, using technological innovations to bring down the cost of social transactions in government, with three key prerequisites: fostering a comfortable level of ‘political trust’ between society and government, achieving a threshold of social acceptance of technology ('technological trust') with…

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Crossref · 10.2202/1944-2866.1016

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Citations

Cites

Show all 25 references

Research works printed but not linked: 16

  1. Blind P. K., 2006, 7th Global Forum on Reinventing Government ‐ Building Trust in Government
  2. Bohnet I., 2006, Working Paper
  3. Cukier K. 2004.Openness Trust and Sovereignty.Rueschlikon Conference on Information Policy.
  4. Fountain J. E., 2007, Governance and Information Technology: From Electronic Government to Information Government
  5. Hofstede G., 2005, Cultures and Organizations: Software for the Mind
  6. Kaczorowski W., 2004, Connected Government
  7. Lau E., 2007, Governance and Information Technology: From Electronic Government to Information Government
  8. Makharita R., 2005, Sharing Best Practices in Governance and Public Administration Innovation in the Mediterranean Region
  9. OECD, 2008, OECD E‐Leaders Conference 2008
  10. Palfrey J., 2008, Born Digital: Understanding the First Generation of Digital Natives
  11. Pardo T. A., 2006, Exploiting the Knowledge Economy: Issues, Applications, Case Studies
  12. Salem F., 2006, Arab Strategy Forum 2006: Creating Opportunity from Change
  13. Salem F., 2007, Managing Knowledge to Build Trust in Government
  14. WEF, 2007, The Arab World Competitiveness Report 2007: Sustaining the Growth Momentum
  15. WEF & INSEAD, 2008, The Global Information Technology Report 2007–2008: Fostering Innovation through Networked Readiness
  16. WEF & INSEAD, 2009, The Global Information Technology Report 2008–2009: Mobility in a Networked World IN DUTTA, S. & MIA, I.

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Metadata

Authors
Salem, F., & Jarrar, Y.
Affiliations
Mohammed Bin Rashid School of Government (AE)
ORCID
Salem, Fadi
Venue
Policy & Internet
Publisher
Wiley
Published
2010-04
Volume
2
Issue
1
Pages
63-97
ISSN
1944-2866 (ISSN-L)
DOI
10.2202/1944-2866.1016
OpenAlex
W2090412137
Cited by
23
References
25
Citations by year
2026: 1 · 2025: 1 · 2024: 1 · 2022: 14 · 2020: 1 · 2014: 1 · 2012: 2
FWCI
8.31
Type
journal article
Language
en
Open access
Licence
onlinelibrary.wiley.com/termsAndConditions#vor (vor, 862 d)
Locations
  • Policy & Internet (publishedVersion)
  • SSRN Electronic Journal (submittedVersion)
Topics
  • Social Sciences › Political Science and International Relations › E-Government and Public Services
  • Social Sciences › Public Administration › Public Policy and Administration Research
  • Social Sciences › Political Science and International Relations › Public Administration and Political Analysis
Keywords
Government 2.0, collaborative governance, New Public Management, public sector technology adoption, public trust in government, trust in technology, social trust, knowledge sharing, data silos, government collaboration, leadership, e-government

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