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A Communication-Rules Approach to Organizational Culture
Abstract
Maryan S. Schall This paper suggests that organizations, cultures, and cultural can be synthesized as communication phenomena, using a communication-rules perspective. The synthesis is operationalized by an inductive, multifaceted method designed to test the effectiveness of describing an organizational culture through a composite of its operative communication rules. A feasibility study used the method to describe two work groups of a large organization as cultures. Findings from five sources were summarized to create group-culture descriptions that were then submitted to insiders for evaluation. Members of both groups evaluated the descriptions based on their own group's operative communication rules as the most accurate description of their group as culture and more accurate than descriptions based on the formally sanctioned rules espoused by top management.
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Citations
Cited by
Social cognitive theory of organizational management
Wood, R., & Bandura, A. (1989) · The Academy of Management Review · doi:10.2307/258173 · Cited by 3,357
From smoke and mirrors to walking the talk: Decoupling in the contemporary world
Bromley, P., & Powell, W. W. (2012) · Academy of Management Annals · doi:10.5465/19416520.2012.684462 · Cited by 1,656
Metadata
- Authors
- Schall, M. S.
- Venue
- Administrative Science Quarterly
- Publisher
- JSTOR
- Published
- 1983-12
- Volume
- 28
- Issue
- 4
- Pages
- 557
- ISSN
- 0001-8392 (ISSN-L)
- OpenAlex
- W2083191345
- Cited by
- 270
- References
- 0
- FWCI
- 7.87
- Type
- journal article
- Language
- en
- Open access
- closed
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- Schall, M. S. (1983). A Communication-Rules Approach to Organizational Culture. Administrative Science Quarterly. https://doi.org/10.2307/2393009
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
