The DOI matches its Crossref record.
A Formal Model of Trust Based on Outcomes
Abstract
The study of trust has occupied scholars from a number of disciplines, who have made limited attempts at integrating the different streams. One reason for lack of integration is that no clear definition of trust exists. In this article we grapple with this issue by going back to first principles to derive a mathematically precise and statistically rigorous definition of trust. In giving a rigorous meaning of trust, we also capture the key elements of the concept as highlighted by various disciplinary lenses. Our definition of trust, although rationally based, is consistent with many of the findings of earlier behavioral and sociological research. Its contribution is in adding precision and richness to our understanding of how trust is created and maintained in various social and economic interactions.
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Citations
Cited by
Trust in Automation: Designing for Appropriate Reliance
Lee, J. D., & See, K. A. (2004) · Human Factors: The Journal of the Human Factors and Ergonomics Society · doi:10.1518/hfes.46.1.50_30392 · Cited by 6,605
Measuring trust inside organisations
Dietz, G., & Den Hartog, D. N. (2006) · Personnel Review · doi:10.1108/00483480610682299 · Cited by 596
Dynamic nature of trust in virtual teams
Kanawattanachai, P., & Yoo, Y. (2002) · The Journal of Strategic Information Systems · doi:10.1016/s0963-8687(02)00019-7 · Cited by 594
Hur, W.-M., Kim, H., & Woo, J. (2014) · Journal of Business Ethics · doi:10.1007/s10551-013-1910-0 · Cited by 538
Individual Swift Trust and Knowledge-Based Trust in Face-to-Face and Virtual Team Members
Robert, L. P., Denis, A. R., & Hung, Y.-T. C. (2009) · Journal of Management Information Systems · doi:10.2753/mis0742-1222260210 · Cited by 514
Metadata
- Authors
- Bhattacharya, R., Devinney, T. M., & Pillutla, M. M.
- Venue
- The Academy of Management Review
- Publisher
- Academy of Management
- Published
- 1998-07
- Volume
- 23
- Issue
- 3
- Pages
- 459
- ISSN
- 0363-7425 (ISSN-L)
- OpenAlex
- W2153266112
- Cited by
- 732
- References
- 0
- FWCI
- 27.29
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: A Formal Model of Trust Based on Outcomes. https://app.cochat.ai/papers/10.2307/259289
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- Bhattacharya, R., Devinney, T. M., & Pillutla, M. M. (1998). A Formal Model of Trust Based on Outcomes. The Academy of Management Review. https://doi.org/10.2307/259289
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
