Panel Analysis of Feedback-Seeking Patterns in Face-to-Face, Computer-Mediated, and Computer-Generated Communication Environments
Abstract
This study extends 1993 work by Ang, et al. and provides a temporal assessment of feedback sign and feedback communication environments on feedback-seeking behavior of 72 subjects. Analysis indicated that positive feedback engendered greater subsequent seeking than negative feedback. Subjects in both computer-mediated and computer-generated feedback environments were more willing to seek feedback on the next immediate opportunity than to defer seeking to later occasions. In contrast, subjects in the face-to-face environment were more reticent in seeking feedback on the next available opportunity, preferring either to delay it to later occasions or not to seek feedback. We discuss the results in the context of face-loss costs and public-image implications of feedback-seeking behavior.
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Communication literature reflects six user-oriented dimensions of interactivity that should be useful for the U&G approach: threats, benefits, sociability, isolation, involvement, and inconvenience.
“Communication literature reflects six user-oriented dimensions of interactivity that should be useful for the U&G approach: threats (Markus, 1994), benefits (S. Ang & Cummings, 1994), sociability (Fulk, Flanagin, Kalman, Monge, & Ryan, 1996), isolation (Dorsher, 1996), involvement (Trevino & Webster, 1992), and inconvenience (Stolz, 1995; Thomas, 1995).”
From Uses and Gratifications Theory in the 21st Century (2000) · cites this paper as S. Ang & Cummings, 1994
Cites
Feedback as an individual resource: Personal strategies of creating information
Ashford, S. J., & Cummings, L. L. (1983) · Organizational Behavior and Human Performance · doi:10.1016/0030-5073(83)90156-3 · Cited by 1,309 · see citing works
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Uses and Gratifications Theory in the 21st Century
Ruggiero, T. E. (2000) · Mass Communication and Society · doi:10.1207/s15327825mcs0301_02 · Cited by 2,810 · see citing works
The influence of technology on the future of human resource management
Stone, D. L., Deadrick, D. L., Lukaszewski, K. M., & Johnson, R. (2015) · Human Resource Management Review · doi:10.1016/j.hrmr.2015.01.002 · Cited by 618 · see citing works
- Authors
- Ang, S., & Cummings, L. L.
- Affiliations
- Nanyang Technological University (SG)
- University of Minnesota (US)
- ORCID
- Ang, Soon
- Venue
- Perceptual and Motor Skills
- Publisher
- SAGE Publications
- Published
- 1994-08
- Volume
- 79
- Issue
- 1
- Pages
- 67-73
- ISSN
- 0031-5125 (ISSN-L)
- 1558-688X
- OpenAlex
- W2086808268
- Cited by
- 25
- References
- 1
- Citations by year
- 2024: 1 · 2019: 1 · 2015: 1 · 2014: 1 · 2013: 4 · 2012: 2
- FWCI
- 0.00
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Perceptual and Motor Skills (publishedVersion)
- Topics
- Social Sciences › Psychology › Social Psychology › Communication in Education and Healthcare
- Social Sciences › Education › Student Assessment and Feedback
- Social Sciences › Sociology and Political Science › Psychology of Social Influence
- Keywords
- feedback seeking, positive feedback, negative feedback, face-to-face communication, computer-mediated communication, automated feedback, public image, self-development motivation
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