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Cited by 3Knowledge Management and TechnologyInformation Technology Governance and StrategyKnowledge Management and Sharing

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KNOWLEDGE MANAGEMENT IN IT SERVICE MANAGEMENT: A SYSTEMATIC LITERATURE STUDY

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İRKEY, Tuana·2020·International Journal of Management and Administration
DOI 10.29064/ijma.708283
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Abstract

Knowledge management is considered key to the success of organizations today and is critical in knowledge-intensive areas such as the service sector. This study aims to understand knowledge management focus in service organizations, to identify research gaps in the field, and to shape the knowledge management approach in Information Technology Service Management (ITSM). Firstly, the basics of knowledge management and service management will be explained then a systematic literature review will be conducted on academic literature focusing on service organizations. Finally, the results of the study will be shared, and suggestions will be made for future studies.

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Metadata

Authors
İRKEY, T.
Affiliations
Gazi University (TR)
Corresponding author
İRKEY, Tuana
ORCID
İRKEY, Tuana
Venue
International Journal of Management and Administration
Publisher
International Journal of Management and Administration
Published
2020-09-15
Volume
4
Issue
8
Pages
281-302
ISSN
2587-1668 (ISSN-L)
DOI
10.29064/ijma.708283
OpenAlex
W3082770879
Cited by
3
References
0
Citations by year
2025: 2 · 2023: 1
FWCI
0.12
Type
journal article
Language
en
Open access
Licence
cc-by-nc
Locations
  • International Journal of Management and Administration (publishedVersion, cc-by-nc)
  • DergiPark (Istanbul University) (submittedVersion, cc-by-nc)
Topics
  • Social Sciences › Decision Sciences › Information Systems and Management › Knowledge Management and Technology
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Information Technology Governance and Strategy
  • Social Sciences › Decision Sciences › Information Systems and Management › Knowledge Management and Sharing
Keywords
knowledge management, IT service management, service organizations, knowledge-intensive services, research gaps, knowledge management methods

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CoChat. (2026). Citation check: KNOWLEDGE MANAGEMENT IN IT SERVICE MANAGEMENT: A SYSTEMATIC LITERATURE STUDY. https://app.cochat.ai/papers/10.29064/ijma.708283
The paper
İRKEY, T. (2020). KNOWLEDGE MANAGEMENT IN IT SERVICE MANAGEMENT: A SYSTEMATIC LITERATURE STUDY. International Journal of Management and Administration. https://doi.org/10.29064/ijma.708283