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Cited by 45Technology Adoption and User BehaviourHealth, Technology, Consumer BehaviorCustomer Service Quality and Loyalty

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Predicting User Acceptance and Continuance Behaviour Towards Location-based Services: The Moderating Effect of Facilitating Conditions on Behavioural Intention and Actual Use

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Hossain, Mohamamd Alamgir, Hasan, Mohammad Imran, Chan, Caroline, Ahmed, Jashim Uddin·2017·Australasian Journal of Information Systems
DOI 10.3127/ajis.v21i0.1454
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Abstract

The purpose of this study is to establish and examine the significance of a consumer acceptance and continuance model for location-based services (LBSs) through the integration of perceived entertainment gratification (PEG) and perceived application quality (PAQ) with the technology acceptance model (TAM). By arguing that behavioural intention (BI) does not automatically lead to actual use (AU), we investigated the moderating effect of facilitating conditions (FC) on the relationship between BI and AU. A quantitative study was conducted in Australia and Bangladesh; data were obtained from multiple sources by systematic sampling of the distribution of questionnaires. For data analysis we applied the partial least square (PLS) method. The results indicate that, in both Australia and Bangladesh, perceived usefulness (PU), PEG and PAQ have significant influence on user attitude (UA), which has a subsequent effect on BI. Interestingly, perceived ease of use (PEoU) does not have a direct effect on UA but indirectly influences it through PU—confirming the mediating effect of PU. Further, FC has a moderating effect between BI and AU. The implications of these findings and directions for future research directions are also discussed.

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Crossref · 10.3127/ajis.v21i0.1454

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  • Facilitating conditions displayed a significantly positive impact on consumers' intention to purchase a product.

    “Hossain et al. [32] noted that facilitating conditions displayed a significantly positive impact on consumers' intention to purchase a product.”

    From Cashless Transactions: A Study on Intention and Adoption of e-Wallets (2021) · cites this paper as Hossain et al. [32]

    Section 5.2 reports a positive, significant effect of facilitating conditions, but it is a moderating effect on the relationship between intention to use location-based services and actual use. The paper does not report a significant positive effect on consumers’ intention to purchase a product; Section 2.6 says prior findings on facilitating conditions and behavioural intention were mixed. Page numbers were not available in our copy. (LLM, conf=0.88)

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Metadata

Authors
Hossain, M. A., Hasan, M. I., Chan, C., & Ahmed, J. U.
Affiliations
  • La Trobe University (AU)
  • RMIT University (AU)
  • North South University (BD)
ORCID
Venue
Australasian Journal of Information Systems
Publisher
Australasian Association for Information Systems
Published
2017-06-08
Volume
21
ISSN
  • 1039-7841 (ISSN-L)
  • 1449-8618
DOI
10.3127/ajis.v21i0.1454
OpenAlex
W2623541699
Cited by
45
References
2
Citations by year
2026: 3 · 2025: 2 · 2024: 13 · 2023: 7 · 2022: 7 · 2021: 5 · 2020: 3 · 2019: 2 · 2018: 3
FWCI
3.52
Type
journal article
Language
en
Open access
Licence
Locations
  • AJIS. Australasian journal of information systems/AJIS. Australian journal of information systems/Australian journal of information systems (publishedVersion, cc-by-nc-nd)
  • Journal of the Association for Information Systems (submittedVersion)
  • RMIT Research Repository (RMIT University Library) (submittedVersion)
  • DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion)
  • Figshare (submittedVersion, cc-by-nc)
Topics
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Health Sciences › Health Professions › Health Information Management › Health, Technology, Consumer Behavior
  • Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Keywords
location-based services, user acceptance, technology acceptance model, facilitating conditions, behavioral intention, actual use, perceived usefulness, perceived ease of use, user attitudes, consumer acceptance

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