Teleconsultations to Provide Support for Primary Care Practitioners and Improve Quality of care – the Experience of a Large Scale Telehealth Service in Brazil
Abstract
This observational restrospective study was designed to assess teleconsultations performed by a public telehealth service in Brazil. A satisfaction survey was used to assess the impact on clinical practice. A total of 63,975 teleconsultations were performed, from April 2007 to November 2014. Family physicians (33%) and dermatologists (19%) answered most queries. From January to February 2014 (n=895), the most frequent queries were about etiology (30%) and pharmacological treatment (25%). The satisfaction survey in 2014 (n=571) showed that teleconsultations avoided patient referal in 78%. This study aims to shows the potential of telehealth to provide support to primary care practitioners in remote cities.
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In that Brazil survey, respondents reported that teleconsultations avoided patient referrals in 78% of cases.
“The respondents reported that ''teleconsultations avoided patient referrals in 78%'' of the cases”
From The Empirical Foundations of Telemedicine Interventions in Primary Care (2016) · cites this paper as [118]
In a Brazil survey, family physicians and dermatologists accounted for the majority of teleconsultations (33% and 19%, respectively).
“Family physicians and dermatologists accounted for the majority of teleconsultations (33% and 19%, respectively).”
From The Empirical Foundations of Telemedicine Interventions in Primary Care (2016) · cites this paper as [118]
The Brazil survey demonstrates the potential of telehealth to provide support to primary care practitioners in remote cities.
“thereby demonstrating ''the potential of telehealth to provide support to primary care practitioners in remote cities.''”
From The Empirical Foundations of Telemedicine Interventions in Primary Care (2016) · cites this paper as [118]
In that Brazil survey, the majority of consults were about etiology (30%) and medication (25%).
“The majority of the consults were about etiology (30%) and medication (25%).”
From The Empirical Foundations of Telemedicine Interventions in Primary Care (2016) · cites this paper as [118]
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- Authors
- Soriano, M. M., Julia, P. A. D. S., Daniel, S. N., & Moreira, A. M. B.
- Venue
- Studies in Health Technology and Informatics
- Publisher
- IOS Press
- Published
- 2015
- ISSN
- 0926-9630 (ISSN-L)
- OpenAlex
- W4407855192
- Cited by
- 0
- References
- 0
- FWCI
- 0.00
- Type
- book chapter
- Language
- en
- Open access
- closed
- Locations
- Studies in health technology and informatics (publishedVersion)
- Topics
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Healthcare Systems and Technology
- Health Sciences › Health Professions › Health Information Management › Electronic Health Records Systems
- Keywords
- teleconsultation, telemedicine, primary care, general practitioners, dermatologists, quality of care, practitioner satisfaction, Brazil
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