Evaluation of positive employee experience using hesitant fuzzy analytic hierarchy process

Abstract

In contemporary business world, employees are one of the core competencies of organizations and to attract, retain, and engage talented employees is crucial for organizations for sustainable success. Understanding and leveraging employee experience is one of the tending topics for organizations because positive employee experience affects employees’ attachment, engagement and loyalty to the organization. Human resource management departments and leaders can apply different strategic initiations to boost employee experience in their organizations. In this study, we aim to design an integrated model for leaders and organizations to guide them for creating positive employee experience to have engaging, enjoyable, and productive work environment. The integrated model includes two phases: (1) evaluation of criteria affecting positive employee experience by hesitant fuzzy analytic hierarchy process (HFAHP) and (2) developing a practical scoring procedure to help companies with their self-assessments by using fuzzy simple additive weighting (FSAW) method. In the first phase, four main and sixteen sub-criteria are taken into consideration. For the second phase, the application of the integrated model is demonstrated with a numerical example from real world. The results indicate that for positive employee experience, leadership has the highest importance followed by human capitals’ development opportunity, positive organizational culture, and communication.