Cited by 0Construction Project Management and PerformanceSoftware Engineering Techniques and PracticesCapital Investment and Risk Analysis

The DOI matches its Crossref record; 7 of the 22 references it cites were found in a registry or an index, and 11 are not checked yet; 3 of the 32 sources its claims cite were checked for support.

Examining the Effectiveness of Risk Management Processes in Enhancing Project Completion and Overall. Case Study of ZAMTEL 5G Digital Project

Open access
Samboko, Rabecca, Kazembe, Lynn·2026·International Journal of Innovative Science and Research Technology

Abstract

This study investigates the effectiveness of risk management processes in enhancing project completion and overall success in Zambia's IT sector, using ZAMTEL's 5G Digital Project as a case study. Grounded in PMBOK and Prospect Theory, the study employs a mixed-methods design, combining quantitative surveys (n=50) with qualitative interviews (n=25) to address three objectives: identifying predominant risk practices, evaluating their effects on completion, and ascertaining the relationship between processes and success. Findings indicate moderate adoption of qualitative practices like risk identification via brainstorming (mean 4.1) and stakeholder engagement (mean 4.0), but low use of quantitative analysis (mean 2.8) and fuzzy techniques (mean 2.9). These practices positively affect completion by reducing delays (mean 4.2) and cost overruns (mean 4.0), though inadequate management leads to rework (mean 4.3). The relationship is strong but moderated by leadership (mean 4.1-3.78, 70-72% agreement), organizational culture (mean 3.9), and external factors like political instability (mean 4.3), with Prospect Theory explaining loss-averse decisions (mean 3.5-3.6). Weak monitoring (mean 3.6-2.94) limits feedback loops (mean 3.28, 50% agreement), contributing to ZAMTEL's challenges, such as funding-related delays in 35 sites. The study concludes that while risk management enhances outcomes potentially cutting costs by 10-14% gaps in maturity and localization hinder full efficacy in Zambia's uncertain environment. Recommendations include advanced training, strengthened monitoring, leadership engagement, and hybrid frameworks to boost resilience. This research fills a gap in African-focused studies, offering practical insights for policymakers and practitioners to improve IT project success amid regional risks.

Verified 2026-11-07 · 11 references not checked yet

Overview

AI snapshot

Written from the paper’s full text.

TL;DR

This mixed-methods case study of ZAMTEL’s 5G Digital Project finds moderate adoption of qualitative risk practices but weak use of quantitative tools, with risk management positively linked to project completion but moderated by leadership, culture, and external risks. It concludes that risk management can improve outcomes, potentially cutting costs by 10–14%, but gaps in maturity and localization limit full effectiveness in Zambia’s uncertain environment.

Key findings

  • Qualitative risk practices were moderately adopted—risk identification via brainstorming (mean 4.1) and stakeholder engagement (mean 4.0)—while quantitative analysis (mean 2.8) and fuzzy techniques (mean 2.9) were little used.
  • Risk management positively affected completion by reducing delays (mean 4.2) and cost overruns (mean 4.0), though inadequate management led to rework (mean 4.3).
  • The relationship was strong but moderated by leadership (means 4.1–3.78; 70–72% agreement), organizational culture (mean 3.9), and external factors such as political instability (mean 4.3); Prospect Theory explained loss-averse decisions (mean 3.5–3.6).
  • Weak monitoring (mean 3.6–2.94) limited feedback loops (mean 3.28; 50% agreement), contributing to ZAMTEL challenges such as funding-related delays in 35 sites; the study concludes risk management could potentially cut costs by 10–14%, while prior literature notes only 15% of organizations reach advanced risk-management levels.

Methods

  • Exploratory mixed-methods case study of ZAMTEL’s 5G Digital Project in Zambia’s IT sector, grounded in PMBOK and Prospect Theory.
  • The abstract, findings, and conclusion report quantitative surveys (n=50) and qualitative interviews (n=25) with project managers, team members, and stakeholders; the methodology section, however, describes a planned sample of approximately 370 surveys (minimum 350 targeted) and 20–30 interviews from an estimated population of 5,000 IT/construction professionals.
  • Planned analysis included SPSS descriptive and inferential statistics (Pearson correlation, regression, ANOVA), NVivo thematic analysis, and triangulation; the presented findings are mainly descriptive means, frequencies, and percentages.

Limitations

  • Stated in the paper: reliance on self-reported data risks social desirability and recall bias; findings are limited to Zambia and may not generalize; access to sensitive organizational data may be difficult; online surveys may exclude professionals with limited internet access.
  • Evident from the text: the methodology describes a much larger planned sample (about 370 surveys; 20–30 interviews) than the n=50 surveys and n=25 interviews reported in the abstract, findings, and conclusion.
  • Evident from the text: the methodology contains an unrelated “Target Population” paragraph about vulnerable small-scale farmers in Nakonde District, suggesting copy-paste or internal inconsistency; planned inferential statistics are not reported in the findings, which are largely descriptive.

Model-written summary. Check it against the paper before relying on it.

Integrity signals

Registry

Crossref · 10.38124/ijisrt/26jan909

Cites

7 of 22 references verified0 citation errors · 4 not checkable

Statistics

Nothing to recompute.

Figures

Fig 3 Typical Scale of Projects by Budget
Fig 3 Typical Scale of Projects by BudgetCC-BY-NC · From the PDF
Fig 4 Regional Distribution of Projects
Fig 4 Regional Distribution of ProjectsCC-BY-NC · From the PDF
Image 3
CC-BY-NC · From the PDF
Image 4
CC-BY-NC · From the PDF
Image 5
CC-BY-NC · From the PDF

Verification

Claims the paper makes

23 Sources not found · 21 Own method · 15 Own result · 7 Own interpretation · 3 Partly supported · 3 No basis given · 1 Not checked yet · accuracy not yet measured

Show all 31 claims

  • Probably not a substantial claim. 34
  • It may state two separate claims as one. 17
42 of 42
  • The paper relies on this without support.

    The ZAMTEL 5G Digital Project is representative of IT projects in Zambia's IT sector.

    “using ZAMTEL's 5G Digital Project as a case study”
  • The paper relies on this without support.

    Survey respondents' self-reported perceptions accurately reflect actual risk management practices and project outcomes.

    “The quantitative component of the study will rely on structured surveys designed to measure the prevalence and statistical relationship between risk management practices and project success.”
  • The paper relies on this without support.

    The observed association between risk management practices and project completion is causal.

    “These practices positively affect completion by reducing delays (mean 4.2) and cost overruns (mean 4.0)”
  • The paper relies on this without support.

    The 50 survey respondents and 25 interviewees are representative of professionals involved in Zamtel's 5G Digital Project and related IT projects in Zambia.

    “Data were collected from 50 respondents comprising project managers, team members, and stakeholders involved in Zamtel's 5G rollout and related IT projects across Zambia.”
4 of 4

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

Each contradiction between two passages listed here was confirmed by an independent check.

3 of 3

Citations

Cites

  • Using thematic analysis in psychology

    Braun, V., & Clarke, V. (2006) · Qualitative Research in Psychology · doi:10.1191/1478088706qp063oa · Cited by 194,414

  • Comparison of convenience sampling and purposive sampling

    Etikan, I. (2016) · American Journal of Theoretical and Applied Statistics · doi:10.11648/j.ajtas.20160501.11 · Cited by 11,412

  • Risk assessment and risk management: Review of recent advances on their foundation

    Aven, T. (2016) · European Journal of Operational Research · doi:10.1016/j.ejor.2015.12.023 · Cited by 1,713

  • The Impact of Risk Management Practices on the Performance of Construction Projects

    ALSaadi, N., & Norhayatizakuan, N. (2021) · Studies of Applied Economics · doi:10.25115/eea.v39i4.4164 · Cited by 16

  • Risk management in procurement options in project management: A case study of road construction in Luanshya

    Musosha, C., & Kelvin, C. (2025) · International Journal of Humanities and Education Research · doi:10.33545/26649799.2025.v7.i1b.147

  • Analyzing Risk Management in Procurement Processes: A Case Study of Chinsali-Nakonde Road

    Ngosa, S., & Chibomba, D. K. (2025) · International Journal of Advanced Multidisciplinary Research and Studies · doi:10.62225/2583049x.2025.5.2.3806

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    Unresolved
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    Unresolved
  • [4]. Auditor-General. (2025). Parastatal Report 2023. Republic of Zambia.

    (n.d.)

    Unresolved
  • [5]. Ecofin Agency. (2017). Zamtel invests $280 mln in the expansion of its networks in rural areas.

    (n.d.)

    Unresolved
  • [6]. IDC Zambia. (2025). Zamtel’s 4G and 5G expansion project: A bold step in Zambia’s journey towards a digitally empowered future. IDC.

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    Unresolved
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    Unresolved
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    Unresolved
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    Unresolved
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    Unresolved
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    Unresolved
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    Unresolved

Cited by

Still being checked.

Metadata

Authors
Samboko, R., & Kazembe, L.
Affiliations
Information and Communications University (ZM)
Venue
International Journal of Innovative Science and Research Technology
Published
2026-01-24
Pages
1835
ISSN
2456-2165 (ISSN-L)
OpenAlex
W7125599536
Cited by
0
References
22
FWCI
0.00
Type
journal article
Language
en
Open access
Licence
cc-by-nc
Locations
International Journal of Innovative Science and Research Technology (IJISRT) (publishedVersion, cc-by-nc)
Topics
  • Social Sciences › Decision Sciences › Management Science and Operations Research › Construction Project Management and Performance
  • Physical Sciences › Computer Science › Information Systems › Software Engineering Techniques and Practices
  • Social Sciences › Economics, Econometrics and Finance › Finance › Capital Investment and Risk Analysis
Keywords
project risk management, IT project success, project implementation, risk identification, stakeholder engagement, cost overruns, project delays, leadership, organizational culture, political instability, risk monitoring, PMBOK, prospect theory

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