Handbook of Research on Artificial Intelligence in Government Practices and Processes
Abstract
The use of Artificial Intelligence (AI) by governments represents a radical transformation of governance, which has the potential for a lean government to provide personalised services that are efficient and costeffective.This represents the next frontier of Digital-era governance (DEG), which is an extension of the traditional bureaucratic model representing digital manifestations of instrumental rationality.However, the use of AI also introduces new risks and ethical challenges (such as biased data, fairness, transparency, the surveillance state, and citizen behavioural control) that need to be addressed by governments.This chapter critiques DEG enabled by AI.The authors argue for adopting a public values perspective for managing AI ethical dilemmas.Through a cross-case analysis of 30 government AI implementations, four primary AI use cases are outlined.Furthermore, a conceptual model is developed that identifies relationships between AI ethical principles and public values as drivers of AI adoption by citizens.Finally, six propositions are outlined for future research.
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Machine learning (ML) and natural language processing (NLP) characterise most public administration AI applications.
“These two technologies characterise most public administration AI applications exemplified by Madan and Ashok (2022)'s cross-case analysis and European Commission and Joint Research Center (JRC) (2021) AI case study archive.”
From AI adoption and diffusion in public administration: A systematic literature review and future research agenda (2023) · cites this paper as Madan and Ashok (2022)
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References 84 · Cited by 18
- Authors
- Madan, R., & Ashok, M.
- Affiliations
- Universidad Rey Juan Carlos (ES)
- Venue
- Advances in Electronic Government, Digital Divide, and Regional Development
- Publisher
- IGI Global
- Published
- 2022
- ISSN
- 2326-9103 (ISSN-L)
- 2326-9111
- OpenAlex
- W4213185900
- Cited by
- 18
- References
- 84
- Citations by year
- 2026: 1 · 2025: 6 · 2024: 8 · 2023: 2 · 2022: 1
- FWCI
- 7.63
- Type
- book
- Language
- en
- Open access
- closed
- Locations
- Advances in electronic government, digital divide, and regional development book series (publishedVersion)
- CentAUR (University of Reading) (acceptedVersion)
- Topics
- Social Sciences › Political Science and International Relations › E-Government and Public Services
- Social Sciences › Safety Research › Ethics and Social Impacts of AI
- Physical Sciences › Engineering › Media Technology › Smart Cities and Technologies
- Keywords
- artificial intelligence in government, digital era governance, public value, AI ethics, artificial intelligence adoption, public services, surveillance state, algorithmic bias, transparency, digital divide
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