Creating and Validating an Information Quality Scale for E-Commerce Platforms
Open accessAbstract
The rise of e-commerce technology has transformed the traditional retail industry. This study proposes and validates an information quality scale suitable for e-commerce platforms. The scale consists of four dimensions—content validity, information scope, presentation quality, and hedonic quality—and 16 questions. Data analysis results support the second-order structure of information quality. The quality of information on e-commerce platforms has a significant positive impact on consumer behavioral intentions. Thus, operators of e-commerce platforms can improve the competitiveness and sustainability of these platforms by improving the quality of information.
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Cites
Eysenbach, G., Powell, J., Kuss, O., & Sa, E.-R. (2002) · JAMA · doi:10.1001/jama.287.20.2691 · Cited by 1,871 · see citing works
AIMQ: a methodology for information quality assessment
Lee, Y. W., Strong, D. M., Kahn, B. K., & Wang, R. Y. (2002) · Information & Management · doi:10.1016/s0378-7206(02)00043-5 · Cited by 1,611 · see citing works
Kang, J.-W., & Namkung, Y. (2019) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2018.10.011 · Cited by 343 · see citing works
Flagged first, then by citations
- Authors
- Liu, C.-T., Guo, Y. M., & Hsu, J.-L.
- Affiliations
- Soochow University (TW)
- University of Michigan–Dearborn (US)
- ORCID
- Guo, Yi Maggie
- Venue
- Journal of Electronic Commerce in Organizations
- Publisher
- IGI Global Scientific Publishing
- Published
- 2023-07-31
- Volume
- 21
- Issue
- 1
- Pages
- 1-28
- ISSN
- 1539-2929 (ISSN-L)
- 1539-2937
- OpenAlex
- W4385409580
- Cited by
- 10
- References
- 3
- Citations by year
- 2026: 6 · 2025: 3 · 2024: 1
- FWCI
- 2.56
- Type
- journal article
- Language
- ng
- Open access
- diamond
- doi.org
- Licence
- Locations
- Journal of Electronic Commerce in Organizations (publishedVersion, cc-by)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Sociology and Political Science › Digital Marketing and Social Media
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
- Keywords
- information quality, e-commerce platforms, scale development, content validity, information scope, presentation quality, hedonic quality, consumer behavioral intention, second-order structure
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