The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Organizational Responses to Crisis: The Centrality of Trust
Abstract
Within this division, there is a real problem with the lower level people not trusting the people at the top, because the people feel that the management doesn't tell them the truth, doesn't level with them, isn't honest, has a hidden agenda, plays games. I could go on and on. I think it's worse today than I have ever seen it in my 33-year career in this company. --Automotive executive In the latter part of the twentieth century, organizational crises have become almost routine. Indeed, crises are occurring on a scale not previously encountered, most of them human-caused, either through faulty decisions (Janis, 1989), technological complexities (Perrow, 1984) or both (Pauchant & Mitroff, 1992). The purpose of this paper is to develop a midrange theory that explains why organizations respond differently during crisis, and how organizational performance may increase rather than decrease during crisis.
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Citations
Cites
Lewis, J. D., & Weigert, A. (1985) · Social Forces · doi:10.2307/2578601 · Cited by 4,163
The Organizational and Interorganizational Development of Disasters
Turner, B. A. (1976) · Administrative Science Quarterly · doi:10.2307/2391850 · Cited by 876 · cited 2×
“Definition of Crisis A crisis is defined to be 1) a major threat to system survival with 2) little time to respond (Hermann, 1963), 3) involving an ill-structured situation (Turner, 1976), and 4) where resources are inadequate to cope with the situation (Starbuck & Hedberg, 1977; Webb, 1994).”
Background
Cited by
An integrative model of organizational trust
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995) · The Academy of Management Review · doi:10.2307/258792 · Cited by 10,736
Not So Different After All: A Cross-Discipline View Of Trust
Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998) · Academy of Management Review · doi:10.5465/amr.1998.926617 · Cited by 10,274
Trust and TAM in Online Shopping: An Integrated Model1
Gefen, D., Karahanna, E., & Straub, D. W. (2003) · MIS Quarterly · doi:10.2307/30036519 · Cited by 8,635
Developing and validating trust measures for e-commerce: an integrative typology
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002) · Information Systems Research · doi:10.1287/isre.13.3.334.81 · Cited by 5,550
Whitener, E. M., Brodt, S. E., Korsgaard, M. A., & Werner, J. M. (1998) · The Academy of Management Review · doi:10.5465/amr.1998.926624 · Cited by 4,971
Metadata
- Authors
- Mishra, A. K.
- Venue
- Trust in Organizations: Frontiers of Theory and Research
- Publisher
- SAGE Publications, Inc.
- Published
- 1996
- Pages
- 261-287
- OpenAlex
- W53181266
- Cited by
- 1,217
- References
- 2
- FWCI
- 55.56
- Type
- book chapter
- Language
- en
- Open access
- closed
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- Mishra, A. K. (1996). Organizational Responses to Crisis: The Centrality of Trust. Trust in Organizations: Frontiers of Theory and Research. https://doi.org/10.4135/9781452243610.n13
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