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Students' frustrations with a Web-based distance education course
Open accessAbstract
Many advocates of computer-mediated distance education emphasize its positive aspects and understate the kind of work that it requires for students and faculty. This article presents a qualitative case study of a Web-based distance education course at a major U.S. university. The case data reveal a taboo topic: students' persistent frustrations in Web-based distance education. First, this paper will analyze why these negative phenomena are not found in the literature. Second, this article will discuss whether students' frustrations inhibit their educational opportunities. In this study, students' frustrations were found in three interrelated sources: lack of prompt feedback, ambiguous instructions on the Web, and technical problems. It is concluded that these frustrations inhibited educational opportunities. This case study illustrates some student perspectives and calls attention to some fundamental issues that could make distance education a more satisfying learning experience.
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Cited by
Student barriers to online learning: A factor analytic study
Muilenburg, L. Y., & Berge, Z. L. (2005) · Distance Education · doi:10.1080/01587910500081269 · Cited by 1,219
Improving online learning: Student perceptions of useful and challenging characteristics
Song, L., Singleton, E. S., Hill, J. R., & Koh, M. H. (2004) · The Internet and Higher Education · doi:10.1016/j.iheduc.2003.11.003 · Cited by 1,132
Students’ perception and preference for online education in India during COVID -19 pandemic
Muthuprasad, T., Aiswarya, S., Aditya, K. S., & Jha, G. K. (2021) · Social Sciences & Humanities Open · doi:10.1016/j.ssaho.2020.100101 · Cited by 1,047
Understanding Web-based learning continuance intention: The role of subjective task value
Chiu, C.-M., & Wang, E. T. G. (2008) · Information & Management · doi:10.1016/j.im.2008.02.003 · Cited by 869
STUDENT DISTRESS IN A WEB-BASED DISTANCE EDUCATION COURSE
Hara, N. (2000) · Information, Communication & Society · doi:10.1080/13691180010002297 · Cited by 507
Self-citation
Metadata
- Authors
- Hara, N., & Kling, R.
- Venue
- First Monday
- Publisher
- University of Illinois Libraries
- Published
- 1999-12-06
- Volume
- 4
- Issue
- 12
- ISSN
- 1396-0458 (ISSN-L)
- 1396-0466
- OpenAlex
- W2055997503
- Cited by
- 420
- References
- 0
- FWCI
- 109.02
- Type
- journal article
- Language
- en
- Open access
- diamond
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
