Do e-skills enhance use of e-services in the hospitality industry? A conditional mixed-process approach
Open accessAbstract
Increasingly, e-skills are required to enable effective use of digital technologies. The present paper examines the influence of e-skills on use of e-services in the hospitality industry. We employ a conditional mixed-process approach and the results of a residential survey in Kosovo to investigate whether e-skills boost e-services in hospitality. Our findings suggest that e-skills are important to explain different behaviors related to use of e-services. The facilitating conditions, expected performance, social influences and perceived value of the services have a positive impact while perceived risks to privacy have a negative impact on behavioral intention. We also find that gender and income have a positive effect on both behavioral use and behavioral intention while age has no effect on either dimension.
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Social influence was significantly related to trust in technology (β = 0.567, p < 0.001).
“Finally, social influence ( β = 0.567; p < 0.001) and perceived risk ( β = 0.096; p < 0.001) were significantly related to trust in technology, providing empirical support for Hypotheses H6b and H10b.”
Social influence did not significantly affect behavioral intention.
“Facilitating conditions, social influence, and hedonic motivation did not significantly affect behavioral intention, failing to support Hypotheses H2a, H6a, and H7.”
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Dahmani, M., & Ben Youssef, A. (2023) · Platforms · doi:10.3390/platforms1010005 · Cited by 15 · see citing works
Self-citation
- Authors
- Youssef, A. B., Dahmani, M., & Zeqiri, A.
- Venue
- International Journal of Data and Network Science
- Publisher
- Growing Science
- Published
- 2021
- Volume
- 5
- Issue
- 4
- Pages
- 519-530
- ISSN
- 2561-8148 (ISSN-L)
- 2561-8156
- OpenAlex
- W3198628635
- Cited by
- 12
- References
- 0
- Citations by year
- 2026: 1 · 2025: 1 · 2024: 4 · 2023: 3 · 2022: 2 · 2021: 1
- FWCI
- 2.13
- Type
- journal article
- Language
- en
- Open access
- diamond
- doi.org
- Licence
- cc-by
- Locations
- International Journal of Data and Network Science (publishedVersion, cc-by)
- HAL (submittedVersion)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Health Sciences › Health Professions › Health Information Management › Health, Technology, Consumer Behavior
- Keywords
- e-skills, online services, hospitality industry, technology adoption, behavioral intention, facilitating conditions, expected performance, social influence, perceived value, privacy risks, gender differences, income effects, age effects
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