The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
Expecting the Unexpected? How SWAT Officers and Film Crews Handle Surprises
Abstract
Organizations increasingly face surprises with regularity, yet little is known about how they develop the responses to unexpected events that enable their work to continue. We compare ethnographic data from two types of organizations that regularly deal with surprises, a police SWAT team and film production crews. We find that individuals engage in organizational bricolage, restructuring their activities by role shifting, reorganizing routines, and reassembling the work. Organizational bricolage depends on the sociocognitive resources that group members develop by drafting agreement on the work, reinforcing and elaborating task activities, and building cross-member expertise.
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Citations
Cites
Agency Theory: An Assessment and Review
Eisenhardt, K. M. (1989) · The Academy of Management Review · doi:10.5465/amr.1989.4279003 · Cited by 13,338
Cited by
Organizational resilience: a capability-based conceptualization
Duchek, S. (2020) · Business Research · doi:10.1007/s40685-019-0085-7 · Cited by 2,027
Organizational Response to Adversity: Fusing Crisis Management and Resilience Research Streams
Williams, T. A., Gruber, D. A., Sutcliffe, K. M., Shepherd, D. A., & Zhao, E. Y. (2017) · Academy of Management Annals · doi:10.5465/annals.2015.0134 · Cited by 1,945
The influence of independent contractors on organizational effectiveness: A review
Flinchbaugh, C., Zare, M., Chadwick, C., Li, P., & Essman, S. (2020) · Human Resource Management Review · doi:10.1016/j.hrmr.2019.01.002 · Cited by 34
Alo, O., Arslan, A., Tian, A. Y., & Pereira, V. (2024) · Journal of Managerial Psychology · doi:10.1108/jmp-03-2022-0124 · Cited by 15
Metadata
- Authors
- Bechky, B. A., & Okhuysen, G. A.
- Venue
- Academy of Management Journal
- Publisher
- Academy of Management
- Published
- 2011-04
- Volume
- 54
- Issue
- 2
- Pages
- 239-261
- ISSN
- 0001-4273 (ISSN-L)
- 1948-0989
- OpenAlex
- W2094936992
- Cited by
- 560
- References
- 1
- FWCI
- 41.17
- Type
- journal article
- Language
- en
- Open access
- closed
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