The DOI matches its Crossref record; 8 of the 8 references it cites were found in a registry or an index.
Acquiring and Developing Human Capital in Service Contexts: The Interconnectedness of Human Capital Resources
Abstract
Past research has not adequately considered the importance of interconnected human capital resources. Drawing on the resource-based view, we propose a dynamic model in which changes in generic human capital (personality and cognitive ability) lead to changes in unit-specific human capital (advanced training and experience), which in turn lead to changes in unit service performance behavior and effectiveness. We examined 238 units in a restaurant chain using data from different sources spanning ten quarters. The hypothesized causal sequence among the constructs was supported. These findings advance resource-based scholarship and highlight the value of understanding the relationships among human capital resources.
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Cites
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Maxwell, S. E., & Cole, D. A. (2007) · Psychological Methods · doi:10.1037/1082-989x.12.1.23 · Cited by 3,401
Enhancing the Effectiveness of Work Groups and Teams
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Intelligence, personality, and interests: Evidence for overlapping traits
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Cited by
Crook, T. R., Todd, S. Y., Combs, J. G., Woehr, D. J., & Ketchen, D. J. (2011) · Journal of Applied Psychology · doi:10.1037/a0022147 · Cited by 1,205
Human Capital Is Dead; Long Live Human Capital Resources!
Ployhart, R. E., Nyberg, A. J., Reilly, G., & Maltarich, M. A. (2014) · Journal of Management · doi:10.1177/0149206313512152 · Cited by 560
Self-citationBeal, D. J. (2015) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-032414-111335 · Cited by 436
Gerhart, B., & Fang, M. (2015) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-032414-111418 · Cited by 377
Causes and consequences of collective turnover: A meta-analytic review.
Heavey, A. L., Holwerda, J. A., & Hausknecht, J. P. (2013) · Journal of Applied Psychology · doi:10.1037/a0032380 · Cited by 335
Metadata
- Authors
- Ployhart, R. E., Van Iddekinge, C. H., & MacKenzie, W. I.
- Venue
- Academy of Management Journal
- Publisher
- Academy of Management
- Published
- 2011-04
- Volume
- 54
- Issue
- 2
- Pages
- 353-368
- ISSN
- 0001-4273 (ISSN-L)
- 1948-0989
- OpenAlex
- W2055800040
- Cited by
- 236
- References
- 8
- FWCI
- 50.90
- Type
- journal article
- Language
- en
- Open access
- closed
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- Ployhart, R. E., Van Iddekinge, C. H., & MacKenzie, W. I. (2011). Acquiring and Developing Human Capital in Service Contexts: The Interconnectedness of Human Capital Resources. Academy of Management Journal. https://doi.org/10.5465/amj.2011.60263097
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
