A Blessing and a Curse: How CEOs’ Trait Empathy Affects Their Management of Organizational Crises

König, Andreas, Graf-Vlachy, Lorenz, Bundy, Jonathan, Little, Laura M.·2020·Academy of Management Review
DOI 10.5465/amr.2017.0387

Cited by (235)

Items 101–200 of 235

  1. Categories of white-collar offenders based on the theory of convenience
    Petter Gottschalk, Christopher Hamerton · 2024 · Journal of Forensic Practice
  2. Bridging role conflict and active lurking: the role of transformational leadership in B2B online communities
    Mai Nguyen, Felix Septianto, Gopal Das, Ashish Malik · 2025 · Journal of Knowledge Management
  3. Leaders’ knowledge systems in strategizing communication in high-uncertain and low-uncertain crises: balancing operational and relational outcomes
    Anjali Bansal, Chandrashekhar Lakshman, Marco Romano, Shivinder Nijjer, Rekha Attri · 2024 · Journal of Knowledge Management
  4. Executive cues of organizational virtue and market performance: Creating value during times of earnings uncertainty
    Vivien E. Jancenelle · 2021 · Business and Society Review
  5. The Third Culture People's Impact
    Joanne Vázquez de Príncipe · 2023 · Advances in human resources management and organizational development book series
  6. The Work-Life Dynamics Cultural Impact
    Joanne Vázquez de Príncipe · 2023 · Advances in human resources management and organizational development book series
  7. Chief Executive Officer
    Petter Gottschalk · 2021 · Springer eBooks
  8. Drivers of adaptive resilience of public sector organizations: an investigation into the individual characteristics of hybrid professional managers
    Luca Piubello Orsini, Chiara Leardini, Stefano Landi, Gianluca Veronesi · 2024 · Public Management Review
  9. Innovative Human Resource Management and Organizational Behavior Responses in Crises
    Riann Singh, Shalini Ramdeo · 2023 · Springer eBooks
  10. Genetic elements of a long-standing family business: An analysis of five century-old family businesses based on grounded theory
    Qi Wang · 2024 · Heliyon
  11. The double-edged sword effect of crisis event strengths on employee proactivity: The moderating role of crisis leadership
    Yijie Zhang, Xiaoming Zheng · 2025 · Acta Psychologica Sinica
  12. The Power of a Good (Crisis) Narrative
    Bert Spector · 2019 · Cambridge University Press eBooks
  13. A whirlpool of emotion: How entrepreneurs’ empathy affects employees‘ emotional exhaustion
    Jiang Xu, Baobao Dong, Wang Yinong, Na Jiang, Yue Gao · 2022 · Frontiers in Psychology
  14. Sustaining Academic Staff’s Engagement Through Leader’s Motivating Language In Universiti Selangor
    Nurshahirah Azman, Zaemah Abdul Kadir · 2022 · European Proceedings of Multidisciplinary Sciences
  15. Employee reactions to leader emotional display strategies in a crisis situation
    Lynn Schmodde, Marius Wehner · 2023 · European Management Review
  16. How does frugality influence customer complaints through the mediation of the zone of tolerance? Empirical evidence from Chinese consumers purchasing Shanzhai products
    Ming‐Ji James Lin, Mu Tian, Yifan Wang, Libing Shu · 2023 · Asia Pacific Journal of Marketing and Logistics
  17. How convenient is deviance to circumvent and evasion sanctions against Russia? The case of alleged economic crime in a Norwegian seafood company
    Petter Gottschalk · 2023 · Journal of Economic Criminology
  18. Critical Factors of Crisis Escalation between Customers and Front-Line Security besides Moderation of Organizational Culture at Dubai International Airport
    Ibrahim Ahmad Ali Mohammad Falamarzi, Mashitah binti Mohd Udin, Mohammed R A Siam · 2021 · International journal of entrepreneurship
  19. Prioritizing Short-Termism in Behavioural Strategy: Lessons from Enron – 20 Years On
    Gianpaolo Abatecola · 2019 · International Journal of Business and Management
  20. Effects of Health Belief About COVID-19 on Knowledge Sharing: The Mediating Role of Self-Efficacy
    Tianjiao Wang, Cheng Jiang, Qiran Chen · 2022 · Frontiers in Psychology
  21. How did the COVID-19 pandemic impact the business partner role and accountants’ decision-making influence?
    Daniel Magalhães Mucci, Kate E. Horton, Andson Braga de Aguiar, Cláudio de Araújo Wanderley · 2025 · Journal of Accounting & Organizational Change
  22. The empathy advantage: Balancing understanding with objectivity in leadership
    Bret D. Crane · 2025 · Business Horizons
  23. From Lexicons to Large Language Models: A Holistic Evaluation of Psychometric Text Analysis in Social Science Research
    Reza Mousavi, Brent Kitchens, Abbie Griffith Oliver, Ahmed Abbasi · 2026 · Information Systems Research
  24. Strategy-induced organisational resilience through dynamic resource orchestration
    Eltigani Ahmed, James Mutuku Kilika, Clare Gakenia · 2022 · International Journal of Research in Business and Social Science (2147-4478)
  25. Who Needs the Government? An Analysis of Managerial Ability and Corporate Political Activity
    Marwan Al‐Shammari, Lee Warren Brown, Soumendra Nath Banerjee, Christopher M. Harris · 2023 · Group & Organization Management
  26. Building Trust for Better Crisis Communication: Lessons for Leadership Development
    Alan T. Belasen, Barry Eisenberg · 2023 · Springer eBooks
  27. More than just a family affair? The preventive effect of privatized CEO communication on the perception of an organization in crisis
    Nora Denner, Benno Viererbl, Maike Weismantel · 2024 · Corporate Communications An International Journal
  28. Lose no time! We have lost too much already: Firm adversity and CEO temporal leadership
    Yingying Zhang, Haixiao Chen, Zhonghui Hu, Ho Kwong Kwan · 2024 · Journal of Business Research
  29. The Role of Emotional Intelligence and Personality on the Firm Performance: A Case Study of a Family Business
    Elena Mirela Samfira, Ionel Samfira, Răzvan Cristian MUSCĂ · 2024 · Contributions to management science
  30. Scoping Review on Brain Mapping Leadership and Talent Engagement
    Rapeerat Thanyawatpornkul, SupalakKhemthong, Winai Chatthong · 2022 · Indian Journal of Public Health Research & Development
  31. Personal Brand Reputation Management
    Talaya Waller · 2020 · Management for professionals
  32. The Compassion Advantage: Leaders Who Care Outperform Leaders Who Share Followers’ Emotions
    Gregory John Depow, Nicholas M. Hobson, Jason Beck, Michael Inzlicht, Rasmus Hougaard, Rachel Lise Ruttan · 2023 · PsyArXiv (OSF Preprints)
  33. Supervisor Behavior under Competitive Pressure
    Wei Cai, Matthias D. Mahlendorf, Fan Wu · 2024 · SSRN Electronic Journal
  34. A Neoteric Paradigm to Improve Food Security: The Predictors of Women’s Influence on Egocentric Networks’ Food Waste Behaviors
    Karissa Palmer, Robert Strong, Chanda D. Elbert · 2024 · Nutrients
  35. Humanizing leadership for effective change management: Exploring the impact of organizational culture as a moderator
    Nusrat Khan, Mashael Abdullah Zidan, Asra Inkesar, Mohammed Faishal Mallick · 2024 · Journal of Infrastructure Policy and Development
  36. Kriz İletişim Teorileri Bağlamında Sosyal Medya Krizi Olarak Patiswiss Örneği
    Ömer Faruk ÖZGÜR · 2025 · Intermedia International e-journal
  37. Exploring Leadership, Culture, and the Dynamics of Collective Empathy: A Nonprofit Case Study
    David L. Harkins, Deborah Anne O'Neil · 2025 · Human Services Organizations Management Leadership & Governance
  38. Sensemaking as a bridge between authentic leadership and employee well-being: a multilevel model of work meaningfulness and group empathy
    Rongfei Diao, Wen Chang, Anyu Liu, Miao Wang, Qiao (Cathy) Yang · 2025 · International Journal of Contemporary Hospitality Management
  39. “Think, feel, do” (TFD): a marketing framework to advance leadership development
    Fotios Mitsakis, Maria Loumpourdi, Opeyemi Faith Titus · 2026 · Strategy and Leadership
  40. Corporate Deviance Accounts
    Petter Gottschalk · 2020 · SpringerBriefs in criminology
  41. Gender Mainstreaming Strategies and Human Resource Development Practices at University Level
    Ashfaque Ahmad Shah, Uzma Shahzadi, Zunaira Fatima Syeda, Ateeqa Mehmood · 2020 · NICE Research Journal
  42. Profiling of Potential Offenders
    Petter Gottschalk, Christopher Hamerton · 2022 · Springer eBooks
  43. Mindsets and Mannerisms: Humanistic and Mechanistic Mindset as Antecedents of (In)Civility
    E-Yang Goh, Sandy Lim, Eugene Yong Jun Tay, Yew Kwan Tong, Choon Peng Jeremy Wee · 2023 · Academy of Management Discoveries
  44. Leadership and Agility: What Can We Learn from Melbourne Quarantine Hotel During the COVID-19 Pandemic?
    Marcela Fang, Ajay Khatter, Kijung Choi · 2024 · Springer eBooks
  45. Was bringt Demut
    Franziska Frank · 2021 · Springer eBooks
  46. The Relationship between Rationalization and Traits of Sympathy with One’s Intention to Commit Fraud
    Stephanie Metts · 2021 · International Journal of Business and Social Science
  47. Investigating the Relationships between Creativity and Corporate Social (Ir)responsibility: Empirical Studies of U.S. Firms
    He Li · 2023
  48. Crisis Management
    Oluwasoye P. Mafimisebi, Deji O. Olagboye, Samson O. Oladejo · 2024 · Elsevier eBooks
  49. To Create Such a Crisis, to Foster Such a Tension
    Bert Spector · 2019 · Cambridge University Press eBooks
  50. Leadership in times of crisis: A systematic review
    Ding Jian · 2020
  51. An Objective Description and a Subjective Uh-Oh!
    Bert Spector · 2019 · Cambridge University Press eBooks
  52. Healthcare 2020: MOving Forward Through Leadership
    Christa Banton, Stacey Glass‐Smith, José Luis Espinosa Garza · 2021 · Journal of Leadership Studies
  53. Believing Claims of Urgency – Or Not
    Bert Spector · 2019 · Cambridge University Press eBooks
  54. Problems, Crises, and Contextual Constructionism
    Bert Spector · 2019 · Cambridge University Press eBooks
  55. MANAGEMENT ACCOUNTING IN PANDEMIC CONDITIONS
    Пруненко Марина Андреевна · 2021 · Вестник Удмуртского университета. Серия «Экономика и право»
  56. References
    2019 · Cambridge University Press eBooks
  57. So What?
    Bert Spector · 2019 · Cambridge University Press eBooks
  58. Crisis as a Reification of Urgency
    Bert Spector · 2019 · Cambridge University Press eBooks
  59. Preface
    Bert Spector · 2019 · Cambridge University Press eBooks
  60. Undertaking a New Interpretive Effort
    Bert Spector · 2019 · Cambridge University Press eBooks
  61. Advancing the Crisis-as-Event Model
    Bert Spector · 2019 · Cambridge University Press eBooks
  62. Beyond Forged-in-Crisis Leadership
    Bert Spector · 2019 · Cambridge University Press eBooks
  63. Theory of Crime Convenience
    Petter Gottschalk · 2021 · Springer eBooks
  64. Index
    Bert Spector · 2019 · Cambridge University Press eBooks
  65. Motive
    Peter Michael Bak · 2019 · Angewandte Psychologie Kompakt
  66. CHARACTERISTICS OF TOP MANAGEMENT INFLUENCING FIRM PERFORMANCE: A SYSTEMATIC REVIEW
    Afaf Khalid · 2022 · International Journal of Business Reflections
  67. Leadership Effects in Knowledge Hiding
    文红 贺 · 2022 · Advances in Social Sciences
  68. Impact of Collective Affect on Employee Voice at Onset of Crisis: A Social Identity Perspective
    Niranjan Srinivasan Janardhanan, Uta K. Bindl, Chris Stride · 2022 · Academy of Management Proceedings
  69. Bottom-Up Status Control
    Petter Gottschalk · 2022 · Springer eBooks
  70. Theory of Social License
    Petter Gottschalk · 2022 · Springer eBooks
  71. The Effects of COVID-19 Pandemic on Working Life: An Evaluation on Individual and Organizational Competencies
    Evrim Mayatürk Akyol, Onur Kazancı, Barış Bostancı · 2021 · International Journal of Applied Research in Management and Economics
  72. أثر سلوكیات إخفاء المعرفة كمتغیر وسیط بین انعدام الأمن الوظیفی خلال جائحة كورونا والأداء الوظیفی: القیادة التحویلیة كمتغیر معدل بالتطبیق على العاملین بالشركات التجاریة فی المنطقة الصناعیة بمدینة دمیاط الجدیدة
    السید یوسف السید رجب حراز · 2022 · المجلة العلمية للدراسات والبحوث المالية والتجارية
  73. Challenges to Higher Education at the Start of the Pandemic with a Comparative Focus on the UK and Hong Kong
    Iside Costantini · 2022 · Human well-being research and policy making
  74. Knowledge hiding in the COVID 19 Era: A Managerial Perspective
    Goran Yousif Ismael · 2022 · Central European Management Journal
  75. The Theory of Convenience and Compliance
    Petter Gottschalk, Christopher Hamerton · 2022 · Springer eBooks
  76. Der Nutzen von Demut
    Franziska Frank · 2023 · Springer eBooks
  77. Nonlocal CEOS and Corporate Financial Fraud: Evidence from Chinese Listed Firms
    Tao Wang, Yongqing Ye, Jun Xia, Xiaoyang Deng · 2023 · SSRN Electronic Journal
  78. Contextualization of Uang Panai in Islamic Law (Between Facts and Prestige)
    Alimuddin Alimuddin, Abnan Pancasilawati, Ashar Pagala, Muhammadong Muhammadong · 2023 · El-Hekam
  79. Saving the Planet is Not for Everybody: A Model of CEOs' Reactions to Human Rights Defenders
    Verdiana Morreale, Elisa Giuliani · 2023 · Emerald Group Publishing Limited eBooks
  80. Boris Benulic in Sweden
    Chander Mohan Gupta, Petter Gottschalk · 2023 · Springer eBooks
  81. A conceptual analysis of Quality of Work Life (QWL): Before and After Covid 19
    Soolakshna Desai Lukea-Bhiwajee, N M Jaffur · 2023 · The Business & Management Review
  82. Stakeholder Theory Perspectives
    Petter Gottschalk, Christopher Hamerton · 2023 · Springer eBooks
  83. The Convenience Theory Approach
    Petter Gottschalk, Christopher Hamerton · 2023 · Springer eBooks
  84. Legitimacy and the Corporate Social License
    Petter Gottschalk, Christopher Hamerton · 2023 · Springer eBooks
  85. Institutional Theory Perspectives
    Petter Gottschalk, Christopher Hamerton · 2023 · Springer eBooks
  86. COVID-19 Costs and National Financing System: Evidence from Italy
    Ilaria Elisa Vannini, Niccolò Persiani · 2023 · Contributions to management science
  87. Features of Knowledge Management Implementation in the Context of the Covid-19 Pandemic
    Adina Eleonora Spînu, Timoné Silviu Stăncioiu, Vanina Adoriana Trifan · 2022 · Ovidius University Annals Economic Sciences Series
  88. The Role of Empathy in Developing Ethical Leadership: Neurobiology and Video-based Approaches
    Yoshie Tomozumi Nakamura, Jessica Hinshaw, Deyang Yu · 2024 · Springer eBooks
  89. The Effect of CEO Political Ideology on a Crisis Response: The Case of Covid-19
    Oleg V. Petrenko, Abhinav Gupta, Andrew B. Blake, Mirzokhidjon Abdurakhmonov · 2024 · SSRN Electronic Journal
  90. From Lexicons to Large Language Models: A Holistic Evaluation of Psychometric Text Analysis in Social Science Research
    Reza Mousavi, Brent Kitchens, Abbie Griffith Oliver, Ahmed Abbasi · 2024 · SSRN Electronic Journal
  91. Characteristics of the Social License
    Petter Gottschalk, Christopher Hamerton · 2024 · Springer eBooks
  92. Conclusion
    Petter Gottschalk, Christopher Hamerton · 2024 · Springer eBooks
  93. Criminal Justice Contributions and the Crisis of Client Deviance
    Petter Gottschalk, Christopher Hamerton · 2024 · Springer eBooks
  94. Evaluating Difference in Crisis Recovery Situations
    Petter Gottschalk, Christopher Hamerton · 2024 · Springer eBooks
  95. Five Pivotal Practices for Leaders to Cultivate Empathy within Virtual Scrum Teams
    Dahm Mongkol Hongchai, Charles M. Weber · 2024 · Portland International Conference on Management of Engineering and Technology (PICMET)
  96. Managers Driving Change Management
    Teresa Jiménez-García, Macarena López‐Fernández · 2024 · Advances in educational marketing, administration, and leadership book series
  97. The King Is Dead -Long Live Who? A Family and Firm Embeddedness Perspective On Succession After The CEO-Owner's Sudden Death
    Kimberly A. Eddleston, Philipp Sieger, Francesco Chirico, Massimo Baù · 2024 · SSRN Electronic Journal
  98. Do “Psychologically Positive” CEOS Solve Problems More Effectively? Evidence from Iranian Smes
    Matin Mohaghegh, Andrea Furlan, Andreas Größler · 2025 · SSRN Electronic Journal
  99. Assessing Public Trust Within a National Institution
    Petter Gottschalk, Christopher Hamerton · 2025 · Springer eBooks
  100. Trustworthiness and the Deterioration of Guardianship
    Petter Gottschalk, Christopher Hamerton · 2025 · Springer eBooks